Healthcare Support Agent - Fresh Grads Welcome (Cebu, Night)

The Hird Corp.; Cebu City; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

HMO and Insurance as early as day one of employment

Competitive salary and performance incentives

Paid training and continuous development opportunities

Supportive team culture

Comprehensive training and development

Full Access to Workplace Amenities

Job summary

A healthcare services provider in Cebu City is seeking candidates for a customer support role focused on healthcare concerns. Applicants should be graduates of a medical allied course and possess excellent English communication skills. Both fresh graduates and experienced professionals are encouraged to apply. The position offers a competitive salary, performance incentives, and comprehensive training opportunities. This role is on-site in Cebu City with night and shifting schedules.

Qualifications

• Open to fresh graduates and experienced professionals.
• Must be willing to work on-site in Cebu City and on night/shifting schedules.

Responsibilities

• Provide accurate information and assistance to customers regarding healthcare-related concerns.
• Handle inquiries, requests, and complaints with professionalism and empathy.
• Review, process, and validate medical-related documentation when required.
• Collaborate with internal teams to ensure timely resolution of customer concerns.
• Maintain confidentiality and compliance with company and healthcare policies.

Skills

Excellent English communication skills (written and verbal)

Education

Graduate of a Medical Allied course

Job description

A healthcare services provider in Cebu City is seeking candidates for a customer support role focused on healthcare concerns. Applicants should be graduates of a medical allied course and possess excellent English communication skills. Both fresh graduates and experienced professionals are encouraged to apply. The position offers a competitive salary, performance incentives, and comprehensive training opportunities. This role is on-site in Cebu City with night and shifting schedules.