Healthcare CS Representative — Onsite Cebu, Paid Training

Caldwell Communications Consultancy Philippines; Cebu City; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Competitive pay and incentives

Exposure to healthcare accounts

Collaborative environment with growth opportunities

Health Insurance, HMO

Job summary

A customer service company is seeking Healthcare Customer Service Representatives in Cebu City, responsible for assisting patients with inquiries and service-related concerns through various channels. This on-site position offers competitive pay, performance-based incentives, and comprehensive training from Day 1. Ideal candidates are High School graduates with a customer-oriented approach and basic computer skills. Embrace a collaborative environment with growth opportunities in the healthcare sector.

Qualifications

• High School or Senior High School graduate, with a college education preferred.
• Customer-oriented with attention to detail.
• Basic computer skills and ability to multitask.

Responsibilities

• Respond to patient and client inquiries via phone, chat, or email.
• Provide guidance on healthcare services, claims, and coverage.
• Assist with form submissions and claim processing.
• Document all interactions accurately.
• Escalate complex issues to supervisors when necessary.
• Maintain service quality and satisfaction metrics.

Skills

Customer-oriented

Attention to detail

Basic computer skills

Multitasking ability

Education

High School or Senior High School graduate

College preferred

Job description

A customer service company is seeking Healthcare Customer Service Representatives in Cebu City, responsible for assisting patients with inquiries and service-related concerns through various channels. This on-site position offers competitive pay, performance-based incentives, and comprehensive training from Day 1. Ideal candidates are High School graduates with a customer-oriented approach and basic computer skills. Embrace a collaborative environment with growth opportunities in the healthcare sector.