Healthcare Quality Analyst & Process Improvement

Hammerjack Pty Ltd; Philippines; On-site; PHP 300,000 - 550,000; Full time

Job summary

Hammerjack Pty Ltd is seeking a Quality Analyst to support quality auditing, analysis, reporting and the development of improvement plans. The role focuses on risk identification, diagnosing issues, and implementing process improvements with collaboration from Operations and Training teams.

You will work on performance improvement activities, training new users, and maintaining HIPAA compliance while handling client inquiries and presenting findings when required.

Qualifications

• Minimum 2 years as a Quality Analyst in healthcare insurance collections, self-pay collections and customer service in a call center setting or compliance and/or training.
• Experience with training new users.
• Proficient with Microsoft Office Suite, including intermediate Excel.
• Strong interpersonal and communication skills.

Responsibilities

• Ensure quality processes are followed and targets are met.
• Prepare detailed reports on audit findings and targets.
• Identify and implement quality improvement methods.
• Participate in performance improvement activities and training.
• Share information with team and ensure project completion.
• Communicate findings to clients when requested.
• Handle inquiries and monitor HIPAA compliance.

Job description

Hammerjack Pty Ltd is seeking a Quality Analyst to support quality auditing, analysis, reporting and the development of improvement plans. The role focuses on risk identification, diagnosing issues, and implementing process improvements with collaboration from Operations and Training teams.

You will work on performance improvement activities, training new users, and maintaining HIPAA compliance while handling client inquiries and presenting findings when required.