Healthcare Liaison & Care Coordinator

SUN LIFE GREPA FINANCIAL INC.; Makati; Hybrid; PHP 391,000 - 614,000; Full time

Benefits offered by this job

14th month pay

Life & health insurance

Wellness programs

Hybrid work for non-sales roles

Generous vacation leave

Learning & development opportunities

Job summary

SUN LIFE GREPA FINANCIAL INC. invites energetic professionals to join as Liaison Officer in the Philippines. This role centers on coordinating hospital admissions, evaluating medical necessity, and delivering exceptional member service.

You will conduct roving hospital visits, coordinate coverage approvals, and educate members on inpatient benefits. Fresh graduates are welcome with the TOR/Diploma or Certificate of Graduation on hand.

Qualifications

• Bachelor's Degree of any medical allied courses
• Fresh Graduate are welcome to apply; TOR/Diploma or Certificate of Graduatationmust be on hand

Responsibilities

• Monitors and facilitates all SLGFI member hospital admissions and discharges; conducts inpatient screening and coverage assessment based on medical necessity and SLGFI system guidelines.
• Conducts roving duties with daily hospital visits to confined members and healthcare facilities, ensuring effective care coordination, timely issue resolution, and excellent member service.
• Issues appropriate inpatient approval of coverage through timely creation of SLGFI authorization letters, ensuring all approvals comply with documented inpatient availment policies and procedures.
• Ensures member awareness of inpatient benefits, manages benefit communications, prepares regular availment reports, escalates complex cases to superiors, and monitors file accuracy for investigations and reporting.

Education

Bachelor's degree in medical allied courses

Job description

SUN LIFE GREPA FINANCIAL INC. invites energetic professionals to join as Liaison Officer in the Philippines. This role centers on coordinating hospital admissions, evaluating medical necessity, and delivering exceptional member service.

You will conduct roving hospital visits, coordinate coverage approvals, and educate members on inpatient benefits. Fresh graduates are welcome with the TOR/Diploma or Certificate of Graduation on hand.