Healthcare IT Service Desk Analyst

Optum, a UnitedHealth Group Company; Mimaropa; On-site; PHP 300,000 - 540,000; Full time

Job summary

Optum Philippines is seeking a skilled IT Service Desk Analyst to support business applications and end-user technology. The role requires strong communication, incident handling, and ability to work onsite in the Philippines.

You will be responsible for incident response, ticketing via ServiceNow, remote tool usage, and collaboration with teams to resolve issues and maintain service quality. Prior healthcare exposure is a plus.

Qualifications

• Must have 2+ years of experience as IT Service Desk analyst.
• Hands-on experience supporting applications and IT Service Desk tools.
• Strong interpersonal and communication skills, capable of bridging technical and non-technical audiences.

Responsibilities

• Understand technology functionalities, SOPs, issues, and solutions.
• Maintain up-to-date knowledge of deployed technology trends and business impact.
• Incident management: response, restoration, prioritization, provisioning, and requests fulfillment.
• Document troubleshooting steps and resolutions for knowledge base and future incidents.
• Promote continuous service improvements and healthy working relationships across teams.
• Comply with employment terms, policies, and directives.

Skills

IT Service Desk experience

Interpersonal communication

Incident management

Education

Undergraduate degree or equivalent experience

Tools

ServiceNow

Remote tools

O365

Telephony systems

Job description

Optum Philippines is seeking a skilled IT Service Desk Analyst to support business applications and end-user technology. The role requires strong communication, incident handling, and ability to work onsite in the Philippines.

You will be responsible for incident response, ticketing via ServiceNow, remote tool usage, and collaboration with teams to resolve issues and maintain service quality. Prior healthcare exposure is a plus.