24/7 Health IT Support Analyst

Optum Philippines; Manila; On-site; PHP 279,000 - 502,000; Full time

Job summary

Optum Philippines is seeking a technical support representative to diagnose and resolve customer issues over the phone in a 24x7 environment. You will handle Windows 10–based hardware/software problems, troubleshoot enterprise applications, and document every interaction in the incident management system.

The role requires a 4-year degree and at least one year in a tech-related position with strong communication skills.

Qualifications

• Graduated with a 4-year course
• 1+ years as technical support or related tech role
• Proven good communication skills

Responsibilities

• Answer and resolve technical issues via calls (24x7)
• Diagnose hardware, software, network issues in Windows 10 environments
• Troubleshoot applications (MS Office, Tableau, Rightfax, browsers) using knowledge base
• Record interactions in incident management tool accurately and promptly
• Adhere to PHI/PII safeguards and company policies

Skills

Technical support

Communication skills

Windows 10 troubleshooting

Education

4-year degree

Tools

MS Office Suite

Tableau

VPN access

RightFax

Java Plug-ins

Job description

Optum Philippines is seeking a technical support representative to diagnose and resolve customer issues over the phone in a 24x7 environment. You will handle Windows 10–based hardware/software problems, troubleshoot enterprise applications, and document every interaction in the incident management system.

The role requires a 4-year degree and at least one year in a tech-related position with strong communication skills.