Healthcare Investigations Operations Manager

Optum Philippines; Philippines; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Optum Philippines is seeking a Deputy Manager for OGA PH to lead governance of operations and ensure quality and production targets are met. The role involves collaborating with multiple teams to coordinate training, hiring and project needs, and to support investigations related to billed charges and medical records.

You will oversee a 75-strong FTE team including frontline staff, manage performance metrics such as QA at 95% and 7.15 CPH, and ensure compliance with employment terms and company

Qualifications

• College graduate.
• Any course will do / Medical Allied.
• 5+ years of experience as an Operations Manager in BPO.
• 2+ years of experience in Healthcare accounts.
• Ability to work onsite.

Responsibilities

• Comply with terms of employment, company policies and directives, including transfers, team changes, shifts, and flexible work arrangements.

Skills

BPO operations

Healthcare account experience

Onsite work

Education

College degree

Medical Allied courses

Job description

Optum Philippines is seeking a Deputy Manager for OGA PH to lead governance of operations and ensure quality and production targets are met. The role involves collaborating with multiple teams to coordinate training, hiring and project needs, and to support investigations related to billed charges and medical records.

You will oversee a 75-strong FTE team including frontline staff, manage performance metrics such as QA at 95% and 7.15 CPH, and ensure compliance with employment terms and company