Healthcare Helpdesk Pro: Insurance & Claims Support

UST; Taguig; On-site; PHP 167,000 - 234,000; Full time

Job summary

UST in Taguig, Philippines is seeking a customer service professional to respond to inquiries about insurance benefits, claims, and provider contracts. You will analyze issues, document customer data, and maintain records while collaborating with internal teams to resolve requests efficiently.

A high school diploma and at least 1 year of service experience are required, with a night shift and onsite work at McKinley.

Qualifications

• High school diploma required.
• Minimum 1 year experience in customer service.
• Proficiency in data entry and database use.
• Strong verbal and written communication skills.

Responsibilities

• Respond to customer inquiries via telephone and written correspondence.
• Provide accurate information about insurance benefits, claims, and provider contracts.
• Analyze issues and deliver effective solutions promptly.
• Retrieve and document customer information accurately in the database.
• Maintain thorough documentation of inquiry outcomes for tracking.
• Build positive relationships and collaborate with internal teams.
• Conduct data research to address operational challenges.
• Follow up via calls or emails to ensure satisfaction and resolution.
• Adapt to non-standard procedures using automated systems while staying compliant.

Skills

Excellent communication

Problem solving

Analytical skills

Data entry

Multitasking

Customer focused

Facilitation

Night shift

Onsite (McKinley)

Education

High school diploma

Job description

UST in Taguig, Philippines is seeking a customer service professional to respond to inquiries about insurance benefits, claims, and provider contracts. You will analyze issues, document customer data, and maintain records while collaborating with internal teams to resolve requests efficiently.

A high school diploma and at least 1 year of service experience are required, with a night shift and onsite work at McKinley.