Healthcare Billing Specialist

1840&Co; Cebu City; On-site; PHP 360,000 - 480,000; Full time

Job summary

1840&Co is seeking a detail-oriented RCM Junior Billing Specialist based in Cebu to support end-to-end billing operations. You will process monthly billing for partners, generate invoices, and submit via partner portals while reconciling payments and maintaining accurate records.

The role also covers Salesforce billing case management, portal administration, EFT payment onboarding, and user access support. Open to Cebu-based candidates, with strong Excel/Outlook skills and a customer-focused

Qualifications

• High school diploma or equivalent.
• 1 year of experience in billing, accounts receivable, revenue cycle management, or financial operations.
• Experience with billing systems, invoicing processes, or customer account platforms.
• Proficiency in Microsoft Excel and Outlook.
• Strong written and verbal communication skills.

Responsibilities

• Process monthly billing for assigned partners accurately and timely.
• Generate invoices and supporting billing documentation.
• Submit billing through partner portals and reconcile payments.
• Investigate and resolve billing discrepancies and inquiries.
• Administer Salesforce billing cases and manage partner portal access.
• Assist with EFT setup, onboarding, and payment reconciliation.
• Provide general administrative support to the RCM team.

Skills

Billing experience

Attention to detail

Communication skills

Time management

Customer service mindset

Education

High school diploma or equivalent

Tools

Excel

Outlook

Salesforce

Billing portals

Job description

About the Job

This role is responsible for supporting end-to-end billing operations and ensuring the accuracy and timeliness of partner billing activities. The RCM Junior Billing Specialist will process monthly billing, generate invoices, submit billing through partner portals, distribute partner-specific billing templates, reconcile payments, and assist in resolving billing discrepancies. The position also serves as an administrative resource for Salesforce billing case management, partner portal administration, EFT payment management, and user access support. The ideal candidate is highly organized, customer-focused, and able to manage multiple priorities while maintaining a high level of accuracy.

This role is open to Cebu based candidates only.

Responsibilities

Billing Operations

• Perform confirmations as required for members.
• Process and submit monthly billing for assigned partners accurately and timely.
• Generate invoices and supporting billing documentation.
• Perform manual billing activities through partner billing portals.
• Review billing transactions for accuracy and completeness before submission.
• Maintain billing records and documentation in accordance with company policies.

Billing Accuracy & Discrepancy Resolution

• Investigate and resolve billing discrepancies, invoice exceptions, and partner inquiries.
• Collaborate with internal departments to correct billing issues and ensure accurate revenue reporting.
• Monitor billing activities and proactively identify opportunities to improve billing accuracy and efficiency.
• Assist with billing audits, reconciliations, and reporting activities.

Payment Administration & Reconciliation

• Support the setup, maintenance, and administration of Electronic Funds Transfer (EFT) payment arrangements for partners.
• Coordinate EFT onboarding activities and maintain accurate payment information.
• Reconcile payments received via EFT, payment card transactions, and checks against partner invoices and billing records.
• Research and resolve payment discrepancies, unapplied cash, short payments, and overpayments.
• Work closely with Finance and Accounts Receivable teams to ensure timely and accurate payment processing.
• Maintain documentation supporting payment activity and reconciliation efforts.

Salesforce & Partner Portal Administration

• Serve as the administrator for Salesforce billing cases, ensuring cases are assigned, tracked, and resolved in a timely manner.
• Manage partner portal access and user administration.
• Assist team members with portal password management, password resets, and access troubleshooting.
• Maintain portal documentation, access records, and process guidelines.
• Support the onboarding and maintenance of new partner portal accounts.

Partner Project Support

• Provide general administrative and operational support to the RCM team.

Requirements

• High school diploma or equivalent required
• 1 year of experience in billing, accounts receivable, revenue cycle management, or financial operations.
• Experience working with billing systems, invoicing processes, or customer account platforms.
• Strong attention to detail and commitment to accuracy.
• Proficiency in Microsoft Office, particularly Excel and Outlook.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities and meet recurring deadlines.
• Must be comfortable with change and working in a dynamic work environment