Healthcare Billing & Patient Services Specialist (Night Shift)

ISTA Solutions; Makati; On-site; PHP 335,000 - 580,000; Full time

Benefits offered by this job

Competitive salary

Health insurance for dependents

Night differential 10%

Attendance bonus

Paid time off

Cash leave credits

Performance appraisal

Work-life balance

Career growth

Job summary

ISTA Solutions is seeking an experienced Healthcare Representative in Makati to contact patients, discuss balances, and coordinate with insurers for timely payments. The role requires teamwork, attention to detail, and excellent English communication.

Night shifts are required; the company offers competitive compensation and benefits, including health insurance for dependents and an emphasis on work-life balance.

Qualifications

• At least 6 months of BPO experience in healthcare campaigns.
• Prior Authorization and VOB experience is a plus, not required.
• Ability to work independently and as part of a team.
• Attention to detail and strong organizational skills.
• Excellent verbal and written English skills.
• Willing to work in Buendia, Makati.
• Amenable to night shift.

Responsibilities

• Contact patients by phone, email, or mail to discuss balances and explain charges.
• Coordinate with insurance companies to resolve claim denials or discrepancies for timely payment.
• Establish and negotiate payment plans based on patient finances and policies.
• Verify and update patient demographics and insurance information for accurate billing.
• Maintain detailed records of communications, payment arrangements, and actions.
• Stay informed on healthcare billing regulations, privacy laws (HIPAA) and compliance.
• Provide empathetic, professional customer service in all patient interactions.

Skills

BPO experience

Healthcare campaigns

English communication

Job description

ISTA Solutions is seeking an experienced Healthcare Representative in Makati to contact patients, discuss balances, and coordinate with insurers for timely payments. The role requires teamwork, attention to detail, and excellent English communication.

Night shifts are required; the company offers competitive compensation and benefits, including health insurance for dependents and an emphasis on work-life balance.