Health-Tech CX Specialist — Proactive Care

Myant Inc; Manila; Remote; PHP 350,000 - 520,000; Full time

Job summary

Myant Inc. is seeking a Customer Experience Specialist to handle inbound calls and emails, resolve issues promptly, and maintain records across channels. You will escalate when needed, collaborate with cross-functional teams to improve the customer journey, and uphold KPIs such as SLAs and CSAT.

Proficiency with Zendesk and CRM systems, plus strong English communication, is essential. This role supports Myant’s mission to redefine proactive healthcare through connected textiles, with global

Qualifications

• At least 3 years of experience as a Customer Experience Specialist.
• Experience using help desk solutions such as Zendesk.
• Excellent oral and written communication skills in English.
• Strong organizational and time-management skills; initiative.

Responsibilities

• Handle inbound calls and emails, resolving customer queries promptly.
• Track and maintain customer interactions, transactions, comments, and complaints.
• Highlight issues requiring escalation.
• Collaborate with cross-functional teams to improve customer experience.
• Deliver a remarkable customer experience with a positive, solution-oriented approach.
• Meet customer experience KPIs such as SLAs and CSAT.

Skills

Strong English communication

Customer-focused service

Time management

Initiative

Team player

Tools

Zendesk

CRM systems

Job description

Myant Inc. is seeking a Customer Experience Specialist to handle inbound calls and emails, resolve issues promptly, and maintain records across channels. You will escalate when needed, collaborate with cross-functional teams to improve the customer journey, and uphold KPIs such as SLAs and CSAT.

Proficiency with Zendesk and CRM systems, plus strong English communication, is essential. This role supports Myant’s mission to redefine proactive healthcare through connected textiles, with global