Health Services Administrator

Outsourcey; Taguig; Remote; PHP 279,000 - 446,000; Full time

Job summary

Outsourcey is seeking a highly organized remote administrator to manage referrals, billing administration, and support for New Zealand clinical teams. The role emphasizes accuracy, data integrity, and responsive service delivery.

You will work with the Gensolve database and Awhina document management system, ensuring referrals are loaded, named correctly, and closed with complete datasets. A calm, methodical approach is essential.

Qualifications

• 1–2+ years of solid administration experience.
• Proficient in Microsoft Office 365.
• Calm, approachable, organized, and methodical.
• Excellent time management and attention to detail.
• Ability to adapt and prioritise in a fast-paced environment.
• Willingness to learn Te Tiriti o Waitangi principles in relation to NZ healthcare.

Responsibilities

• Manually load unstructured ECP referrals and verify those automatically loaded via the Awhina document management system.
• Upload and accurately name all referral documents, ensuring they are assigned to the correct triage board.
• Input, update, and maintain client records and referrals within the Gensolve database.
• Edit and format clinical reports prior to their submission to ACC.
• Manage the referrals inbox, coordinate client surveys, and handle daily diary management.
• Liaise with internal and external clinical teams to follow up on investigation appointments, results, and correspondence.
• Ensure all data sets, client pathways, and management reports are fully completed before closing referrals.
• Provide a positive, customer-focused service experience to all internal teams, clients, and external stakeholders.

Skills

Administration experience

Microsoft Office 365

Time management

Attention to detail

Adaptable / solutions-focused

Te Tiriti o Waitangi knowledge

Tools

Gensolve database

Awhina document management system

Job description

Role Overview We are seeking a highly organized remote administrator to manage all aspects of our referrals process. In this role, you will ensure the smooth functioning of billing administration and provide seamless support to our New Zealand-based clinical teams.

Key Responsibilities

• Manually load unstructured ECP referrals and verify those automatically loaded via the Awhina document management system.
• Upload and accurately name all referral documents, ensuring they are assigned to the correct triage board.
• Accurately input, update, and maintain client records and referrals within the Gensolve database.
• Edit and format clinical reports prior to their submission to ACC.
• Manage the referrals inbox, coordinate client surveys, and handle daily diary management.
• Liaise with internal and external clinical teams to follow up on investigation appointments, results, and correspondence.
• Ensure all data sets, client pathways, and management reports are fully completed before closing referrals.
• Provide a positive, customer-focused service experience to all internal teams, clients, and external stakeholders.

Qualifications & Personal Attributes

• 1-2+ years of solid administration experience.
• Highly proficient or certified in Microsoft Office 365.
• Calm, approachable, organized, structured, and methodical.
• Excellent time management skills with a strong attention to detail and accuracy.
• An adaptable, solutions-focused mindset with the ability to prioritize tasks in a fast-paced environment.
• Willingness to learn and apply the principles of Te Tiriti o Waitangi (Partnership, Participation, and Protection) in relation to New Zealand healthcare.

Why Join Us? You will be part of a collaborative, positive team culture that values innovation and best practices. If you are passionate about making a difference and thrive in a proactive, agile environment, we want to hear from you.