Head of Workforce Strategy & Analytics

realpage, inc.; Philippines; On-site; PHP 2,600,000 - 4,200,000; Full time

Job summary

RealPage, Inc. is seeking a Senior Manager of Workforce Management for Product Support to lead the strategic vision and execution of workforce planning in a high-volume support environment.

You will apply predictive analytics, dashboards, and automation to align staffing with SLAs while controlling costs; mentor a team and collaborate with product and technology functions to drive continuous improvement.

Qualifications

• 4–6 years in workforce management, incl. 3+ years in senior leadership.
• Proven success in implementing workforce optimization strategies improving satisfaction and efficiency.
• Bachelor's degree; MBA preferred.

Responsibilities

• Architect and implement workforce management strategies aligned with operational needs and growth.
• Forecast workforce with predictive analytics to optimize multi-channel staffing.
• Lead cross-functional teams and mentor workforce professionals.
• Drive continuous improvement through automation and advanced scheduling.

Skills

Analytical thinking

Leadership

Communication

Stakeholder management

Education

Bachelor's degree in Business Management, Finance, Operations Research, Business Strategy, Data Analytics

MBA

Tools

NICE

Verint

Tableau

Power BI

Job description

RealPage, Inc. is seeking a Senior Manager of Workforce Management for Product Support to lead the strategic vision and execution of workforce planning in a high-volume support environment.

You will apply predictive analytics, dashboards, and automation to align staffing with SLAs while controlling costs; mentor a team and collaborate with product and technology functions to drive continuous improvement.