Head of Repair Operations

LitePoint; Lapu-Lapu; On-site; PHP 1,800,000 - 3,200,000; Full time

Job summary

Teradyne in the Philippines is seeking a seasoned leader to manage a repair business unit, directing strategic decisions to improve profitability and ensure customer satisfaction. You will oversee performance, set ambitious targets, and lead initiatives at site and organizational levels.

The role requires a Bachelor's degree in Engineering (ECE or IE), 5+ years in leadership, and strong skills in planning, decision-making, monitoring, root-cause analysis, and communication.

Qualifications

• Bachelor's degree in Engineering (preferably ECE or IE).
• At least 5 years of experience in a leadership role.
• Experience managing operations in manufacturing or service environments.
• Strong skills in planning, decision-making, monitoring, root-cause analysis, and problem-solving.
• Proven capability in team development, empowerment, and performance management.
• Self-driven with a solid grounding in professional principles and values.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office tools.

Responsibilities

• Oversee the performance and effectiveness of repair business units/operations in alignment with company goals.
• Verify that targets set by the repair management team are both ambitious and achievable.
• Lead short-term and long-term company initiatives and strategies at both sitewide and organizational levels.
• Build and develop a high-performing team while supporting individual growth.
• Champion organizational and strategic initiatives.
• Promote innovation and continuous improvement across repair operations.
• Review mid-quarter and quarterly business performance for each repair business unit.
• Plan and execute resource requirements to ensure operational efficiency and customer satisfaction.
• Ensure cost-effective operations that support the company's profitability objectives.
• Review requests for asset purchases that support operational needs and customer delivery.
• Provide justification and secure approval from senior leadership for investments and resource additions.
• Respond to customer and internal field team concerns as the third-level escalation point.
• Address and resolve customer issues thoroughly and promptly.
• Strengthen collaboration between repair operations and support teams.

Skills

Planning

Decision making

Monitoring

Root-cause analysis

Problem solving

Team development

People management

Communication skills

Education

Bachelor's degree in Engineering (ECE or IE)

Tools

Microsoft Office

Job description

Teradyne in the Philippines is seeking a seasoned leader to manage a repair business unit, directing strategic decisions to improve profitability and ensure customer satisfaction. You will oversee performance, set ambitious targets, and lead initiatives at site and organizational levels.

The role requires a Bachelor's degree in Engineering (ECE or IE), 5+ years in leadership, and strong skills in planning, decision-making, monitoring, root-cause analysis, and communication.