Head of Quality Assurance (Asiatic)

Personal Collection Direct Selling Inc.; Manila; On-site; PHP 1,800,000 - 3,600,000; Full time

Job summary

The Quality Assurance Head at Personal Collection Direct Selling Inc. will establish and lead the enterprise quality management system across laboratory and support operations, ensuring compliance with laws, DOH, and ISO requirements.

You will drive audits, CAPA, documentation controls, and risk-based quality initiatives, reporting on KPIs and leading the QA team to protect patient safety and result reliability.

Qualifications

• Bachelor’s degree and relevant health science licensure preferred.
• 8+ years in healthcare quality with leadership.
• Experience with ISO 15189, ISO 9001, DOH requirements, audits, CAPA.

Responsibilities

• Lead and improve the QMS across sites and operations.
• Drive ISO 15189/9001 readiness and regulatory compliance.
• Develop and execute risk-based quality audits.
• Manage quality incidents, CAPA, and root-cause analysis.
• Oversee documentation, records, and change control.
• Establish KPIs and dashboards; report trends and risks.
• Facilitate quality reviews with senior leadership.
• Lead patient safety escalations and risk response.
• Collaborate with Clinical Ops, Medical, HR, Legal, IT, Finance, and Ops.
• Develop QA team and training.

Skills

Quality management

Leadership

Data analysis

Risk assessment

Root-cause analysis

Quality reporting

Education

Bachelor’s degree in Medical Technology/Medical Laboratory Science or Healthcare Quality

Tools

Document control

Job description

The Quality Assurance Head establishes and leads Asiatic Diagnostics' (Personal Collection's healthcare arm) enterprise quality management system and provides independent assurance that clinical, operational, patient-facing, and support processes are designed, implemented, monitored, and improved in accordance with law, regulatory requirements, approved policies, and applicable quality standards. The role protects patient safety and result reliability by maintaining the quality framework, testing conformance, driving effective corrective action, and reporting material quality risks without interference.

Responsibilities

• Lead and continuously improve the organization’s Quality Management System (QMS) across laboratory, branch, home service, patient-facing, and support operations.
• Drive ISO 15189 and ISO 9001 readiness, regulatory compliance, accreditation, licensing, and external assessments.
• Develop and execute risk-based quality audits across sites, systems, suppliers, records, and business processes.
• Manage quality incidents, nonconformities, near misses, and CAPA, ensuring effective root-cause analysis and sustainable corrective actions.
• Oversee quality documentation, records, and change control, ensuring policies and procedures remain current, compliant, and properly implemented.
• Establish and monitor quality KPIs and dashboards, identifying trends, risks, recurring issues, and improvement opportunities.
• Facilitate quality management reviews with senior leadership and drive accountability for action plans and issue resolution.
• Lead patient safety and quality escalations, including quality holds and immediate response to risks affecting patient safety, result integrity, or compliance.
• Partner with Clinical Operations, Medical, HR, Legal, IT, Finance, and Operations to embed quality standards across the organization.
• Lead and develop the Quality Assurance team, internal auditors, document controllers, and quality champions through training, performance management, and capability building.

Qualifications

• Bachelor’s degree in Medical Technology/Medical Laboratory Science, Healthcare Quality, or a related health science field; active Philippine Medical Technologist license preferred.
• At least 8 years of experience in laboratory, diagnostics, hospital, or healthcare quality, including 3 years in a quality leadership role.
• Strong knowledge of ISO 15189, ISO 9001, DOH requirements, audits, CAPA, document control, and quality management systems.
• Internal/Lead Auditor training preferred; Quality, Risk, Lean, or Six Sigma certifications are an advantage.
• Strong skills in root-cause analysis, risk assessment, data analysis, and quality reporting.
• Demonstrates sound judgment, integrity, and confidence in identifying and escalating quality or patient-safety risks.