Head of Operations at MusicGPT

MusicGPT; Taguig; Presencial; PHP 900.000 - 1.200.000; Jornada completa

Descripción de la vacante

A leading SaaS company is looking for a high-trust, highly responsive Operations Manager to execute key initiatives. The role requires ownership over hiring, vendor management, and financial oversight while ensuring quality customer support. Candidates should have operations experience, be detail-oriented, and demonstrate an execution mindset. If you're organized and thrive under pressure, apply now for this high-impact role with real ownership at a rapidly growing firm.

Formación

• Strong background in Operations, Support, or Hiring, preferably in SaaS or E-commerce.
• Proven track record of executing tasks from start to finish.
• Experience with managing responsibilities independently.

Responsabilidades

• Oversee entire hiring lifecycle from sourcing to onboarding.
• Maintain oversight of all tools and vendor accounts.
• Ensure high-quality customer support and responsiveness.
• Monitor financial transactions and oversee budgets.
• Act as execution arm for leadership on high-priority tasks.

Conocimientos

Operations / Support / Hiring

Execution mindset

Highly responsive

Organization

Detail-oriented

Herramientas

Notion

Descripción del empleo

We are looking for a high-trust, highly responsive Operations Manager to act as the execution arm of leadership.

This is not a coordination role and not a “wait-for-instructions” job.

When something is decided, you make it happen — end to end.

You will own people, tools, money flows, vendors, support quality, and internal execution across our fast-moving global SaaS company MusicGPT – The next Spotify.

If you are a low-ego, sharp, discreet executor who gets things done without drama or overthinking — this role is for you.

What You Will Own

1. Recruiting & People Operations

• Own the entire hiring lifecycle: sourcing → screening → test tasks → interviews → onboarding
• Build and manage candidate pipelines
• Handle salary negotiations, bonuses, onboarding & offboarding
• Oversee time tracking, attendance, and contractor structure
• Improve and standardize hiring & onboarding processes

2. Vendor, Tools & Account Management

• Central ownership of all tools, subscriptions, platforms, and vendors
• Create and maintain clean oversight of accounts, logins, permissions
• Handle provider selection, sign-ups, renewals, and cancellations
• Manage operational compliance tasks when required

3. Customer Success & Public Image

• Own customer support quality and responsiveness
• Turn customer insights into real operational improvements
• Manage and improve Trustpilot, App Store, Reddit, public presence
• Build scalable support docs, processes, and automations
• Set the tone, standards, and structure for support

4. Finance & Money Flow Oversight

• Oversee invoices, payments, dashboards, bonuses
• Monitor money flows and spot inconsistencies or issuesHandle operational finance tasks end-to-end when needed
• Coordinate with leadership on approvals and exceptions

5. Execution & Ad-Hoc Projects

• Act as leadership’s execution arm
• Own high-priority, short-term initiatives
• Take ambiguous problems and solve them independently
• Examples:
• Handle annual filings end-to-end
• Set up new banking or resolve account restrictions
• Build standardized hiring pipelines
• Implement internal systems and SOPs

Examples of Real Work

• “Annual filing is due — handle everything end-to-end.”
• “Transaction declined due to spending limit — log in and fix it.”
• “We need a new provider for debit cards — research, sign up, implement.”
• “Hire a marketer — post jobs, screen, interview, hire.”
• “Improve Trustpilot reviews — build process and execute.”
• “Build internal Notion guides and automation systems.”

Access & Trust

This role has access to:

• Inboxes
• Invoices and financial dashboards
• Contractor informationTool and platform logins
• Internal documents and sensitive company data

Discretion, maturity, and integrity are non-negotiable.

What We’re Looking For

Must-Have

• Strong background in Operations / Support / Hiring (SaaS or E-commerce)
• Proven execution mindset — you finish what you start
• Highly responsive and available
• Comfortable owning responsibility without supervision
• Organized, sharp, and detail-oriented
• Experience with Notion, tools, dashboards, and internal systems

Nice to Have

• SaaS or E-commerce experience
• Customer support process building & automation
• Hiring pipeline ownership
• Basic programming or technical understanding

Personality Fit

• Low ego, high accountability
• Calm under pressure
• Discreet and trustworthy
• Thinks in systems, executes in reality
• Gets things done without overthinking

How to Apply

Apply with:

• Your background in operations
• Examples of things you owned end-to-end
• Systems, processes, or teams you built or managed

This is a high-impact, high-trust role with real ownership.