Head of Global Operations & Vendor Management

EdirectInsure Group; Philippines; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

EdirectInsure Group is seeking an experienced Operations Leader in the Philippines to manage a team of Operations Managers and external service providers. Your remit includes achieving KPI targets, cost objectives, and ensuring high-quality customer experience through cross-functional leadership and strategic vendor coordination.

The role requires extensive autonomy, strong analytical skills, and the ability to drive results in ambiguous situations while managing multiple client projects and

Qualifications

• Bachelor’s degree with 8+ years in operations excellence or reverse logistics.
• Proven ability to manage multiple vendor relationships and cross-functional teams.
• Strong analytical, problem-solving, and communication skills.

Responsibilities

• Lead end-to-end service delivery across multiple operations functions.
• Drive KPI performance, cost targets, and vendor SLA adherence.
• Coordinate with external service providers and internal stakeholders to meet client requirements.

Skills

Leadership

Vendor management

Cross-functional leadership

KPI tracking

Data analysis

Problem solving

Project management

Education

Bachelor’s Degree

Tools

MS Excel

Job description

EdirectInsure Group is seeking an experienced Operations Leader in the Philippines to manage a team of Operations Managers and external service providers. Your remit includes achieving KPI targets, cost objectives, and ensuring high-quality customer experience through cross-functional leadership and strategic vendor coordination.

The role requires extensive autonomy, strong analytical skills, and the ability to drive results in ambiguous situations while managing multiple client projects and