Head of Health Operations - Philippines Center

Allianz Partners; Makati; Vor Ort; PHP 1.800.000 - 2.800.000; Vollzeit

Zusammenfassung

Allianz Partners Philippines in Manila seeks a Head of Operations to establish and lead our Philippines operations centre, delivering service excellence for global health insurance clients across APAC and beyond. You will direct operational activities to align with the organization's strategy and collaborate with global heads.

You will oversee day-to-day operations, drive performance, implement continuous improvement, manage staff, and ensure compliance.

Qualifikationen

• Bachelor's degree in Business Administration, Management, or a related field.
• 5+ years in an Operations leadership role.
• Deep understanding of operations, processes, and industry best practices.
• Strong Knowledge of Microsoft Office (Excel, Word, PowerPoint).
• Customer focused.
• Strong communication (verbal & written).
• Ability to work effectively within a team environment.
• Honesty and Integrity.

Aufgaben

• Lead and manage all operational processes in the Philippines operations centre across Claims, Helpline, Medical Services, and policy management.
• Ensure excellent service delivery, performance metrics, quality standards, and SLAs.
• Develop strategies to optimise efficiency, productivity, and continuous improvement.
• Monitor KPIs to identify improvements and address gaps.
• Establish strong stakeholder relationships; act as primary contact for escalations.
• Drive learning and engagement, and staff development with a focus on EVP.
• Collaborate with global operations and Allianz Partners Health Ops leadership.
• Stay updated on industry trends and propose innovative solutions.
• Ensure compliance with policies and guidelines; participate in projects.
• Provide regular management information and QA processes.

Kenntnisse

Operations leadership

Customer focus

Communication

Team player

Integrity

Ausbildung

Bachelor's degree in Business Administration/Management

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Jobbeschreibung

Allianz Partners Philippines in Manila seeks a Head of Operations to establish and lead our Philippines operations centre, delivering service excellence for global health insurance clients across APAC and beyond. You will direct operational activities to align with the organization's strategy and collaborate with global heads.

You will oversee day-to-day operations, drive performance, implement continuous improvement, manage staff, and ensure compliance.