Global Operations & Vendor Excellence Lead

bolttech; Makati; On-site; PHP 2,000,000 - 4,000,000; Full time

Job summary

bolttech is a fast-growing insurtech seeking an Operations Excellence leader in Metro Manila. You will manage a team of Operation Managers and external providers to deliver end-to-end customer experience, KPI performance, and financial objectives, with high autonomy and occasionally demanding hours.

Qualifications include a Bachelor’s Degree and 8+ years in multinational operations, strong analytical, project management, and interpersonal skills, plus expertise in Excel and PowerPoint.

Qualifications

• Bachelor’s Degree and 8+ years relevant experience in an Operations Excellence multinational company, preferably within Mobile phone reverse logistic industries.
• Exceptional analytical, creative, technical project management and interpersonal skills.
• Comfort with ambiguity, autonomy, and responsibility; you enjoy figuring out what needs to be done and then make it happen.
• Strong quantitative capabilities. Adept at drawing conclusions from a variety of data sources.
• Prioritises tasks according to business objectives and can pursue several objectives simultaneously.
• Excellent communication, presentation, and interpersonal skills.
• Advanced knowledge in MS Office applications, especially Excel and MS PowerPoint.

Responsibilities

• Service Delivery: Experience in managing people, developing team and improving processes.
• Ensures relationships between Operation Managers and 3rd party network are met and at the same time customer expectations are exceeded.
• Leveraging regional and global vendor relationships to create scale and leverage, while optimizing productivity and cost.
• Sets operational metrics and holds team accountable for delivering on goals.
• Collaborate and support external vendors and internal stakeholders.
• Accountable for delivery of client contractual obligations.
• Strategic vision to determine a course of action from several data points & execute a plan of action.
• Maintain benchmark reporting for our business and understand how it compares to the rest of the industry.
• Understands client requirements and objectives; translates client requirements into operational requirements to functional group.
• Accountable for the delivery of multiple client projects that require coordination and orchestration across multiple internal stakeholders and delivery teams.
• Establish and lead best practices sharing discussions with international Operations teams to build relationships and provide cross-pollination of ideas.
• Recognizes operational risk factors early on and mitigates or creates contingency plans.
• Report out to executive team and/or client teams on results, risks, and opportunities identified.
• Serves as a single point of contact for overall project issues.
• Lead research, analysis, recommendations, and launches of new services, processes, and technology that will increase the company’s operational capabilities and/or improve current operations and processes.
• Buy Back & Trade-in: In charge of overseeing the company’s Second-Hand Device Trading Business Division.
• Manage and build company’s capabilities in the trading of second-hand smart phones and tablets from the open market.
• Captive Repair: Responsible for overall operation and expansion of Captive Repair Hubs within given territory.
• Manage supply chain requirements to maintain availability of parts
• Achieve performance based on metrices including, but not limited to, SLA, TAT and other measurements reflected in Key Performance Indicator (KPI)
• Oversee budget, planning and costing to ensure positive P&L Report
• Provide an inspired leadership to the unit
• Work with different stakeholders to unsure that service delivery is supported
• Identify risks and opportunities for expansion to multiple satellite offices
• Supply Chain Management: Responsible for overall cycle of supply chain management including inventory
• Develop supply chain strategy that will ensure resource optimization and profitability
• Manage sub-level functions such as warehousing, inventory and logistics
• Maintain and expand third-party partners that caters services for repair, courier, contact center, etc.

Skills

Analytical skills

Creative thinking

Technical project management

Interpersonal skills

Autonomy

Ambiguity tolerance

Quantitative skills

Communication

Presentation

Stakeholder management

Education

Bachelor’s Degree

Tools

Excel

PowerPoint

Job description

bolttech is a fast-growing insurtech seeking an Operations Excellence leader in Metro Manila. You will manage a team of Operation Managers and external providers to deliver end-to-end customer experience, KPI performance, and financial objectives, with high autonomy and occasionally demanding hours.

Qualifications include a Bachelor’s Degree and 8+ years in multinational operations, strong analytical, project management, and interpersonal skills, plus expertise in Excel and PowerPoint.