Head of Aircraft Technical Services

Airbus; Pasay; On-site; PHP 1,800,000 - 3,000,000; Full time

Job summary

Airbus is seeking a senior leader to head the Aircraft Technical Services (ATS) team for APAC in the Philippines. You will guide Technical Support, MRO, Data Services and related functions to ensure safety, reliability and strong customer relations across the APAC region.

You will lead strategic planning, budgeting, and cross-functional collaboration with stakeholders to drive operational excellence and top-line outcomes in a dynamic aviation market.

Responsibilities

• Lead and develop the ATS team in APAC including Technical Support, Aircraft MRO, Data Services and Related Functions.
• Ensure continued airworthiness of Airbus Helicopters fleet in the Philippines.
• Oversee maintenance operations across hangar, line, and workshop to meet standards.
• Provide 24/7 aircraft on ground (AOG) tech support and manage customer escalations.

Job description

Job Description:

The jobholder leads functionally the team Aircraft Technical Services in APAC, which consists of the Technical Support, Aircraft MRO, Aircraft Maintenance & Data Services, Technical Data, Service Bulletins and Methods & Tools teams in APAC.

He/she will need strong technical knowledge and commercial acumen, as well as the ability to form strong working relationships to develop and manage teams.

The jobholder is also tasked to:

• Report and directly support the HO Operations of AHPI technical issues related to local customers.
• Ensure continued airworthiness of Airbus Helicopters fleet in Philippines and to keep the fleet flying with high level of safety and reliability.
• Manage operations of CAAP Part-6 Approved Maintenance Organization Pursuant to CAAP PCAR IS: 6.4.1.1, reports functionally to the MD CC / Accountable Manager as the nominated Maintenance Manager (Base, Line & Workshop) subject to CAAP acceptance, responsible for:
• Maintenance Operations: Overseeing all hangar, line, and component maintenance including defect rectifications to ensure compliance with applicable standards.
• Corrective Actions: Implementing all quality compliance corrective actions across base, line, and workshop operations.

Primary Responsibilities

Covers the tasks that the employee is solely responsible for. This means that it is the employee's responsibility to drive these tasks and ensure their fulfilment. For example: Work on constantly expanding Airbus Singapore's pipeline of new suppliers; Manage the negotiation activities of new supplier agreements etc

Define and lead the strategy for the ATS team in APAC in alignment to the Company yearly Top Functional Objectives Develop, oversee and manage overall APAC projects' budget, plan and schedule, through active engagement of internal and external stakeholders.

Lead and manage a team of engineers and tech reps to treat Technical, Tech Data Distribution, Health Usage & Management System, Continuing Airworthiness, Connected Services related queries from direct customers and customer centers in the Asia Pacific region. In the forefront of handling key/demanding Customers, challenging situations, and act as a facilitator to unblock complex technical situations and targeting the final agreement/compromises.

Fulfill the Service Level Agreement obligations for the Airbus Helicopters Asia Pacific Technical Support hub, including 24/7 Aircraft On Ground (AOG) tech support duties. Organize & manage regular technical product review meetings with customer & stakeholders to inform about maintainability & operability issues.

Improve and monitor the technical support activities by meeting contractual/internal performance targets as well as considering customer constraints and check efficiency of the action plans

High level of expertise for technical solutions and capacity to coordinate the team and to improve internal processes and competencies

Manages project of technical diversified activities dedicated to customer support for the APAC team

Ensure the global Technical Support Out Of Office Hours and Follow The Sun 24/7/365 service by working in regular and recurring on-duty periods.

Conduct tech support & data distribution Audits on customer centers to ensure alignment with quality requirementss

Drumbeat and coordinate with regional counterparts to fulfill Support Engineering's productivity and customer satisfaction objectives.

Operational Management

Drive and deploy Airbus operational and safety excellence for the team.

This includes monitoring budgets, resources, and procedures by working with cross-functional teams and initiating corrective action.

Implement operational tools and processes to enhance efficiency and support scalable growth.

Work closely with the front office team to identify opportunities and mitigate risks.

Leadership

In line with the Airbus leadership model, manage team members. Engage, develop and motivate the direct teams on Airbus Values and utilizing HR tools and processes.

Define and support People Development goals as defined - Provide coaching & mentorship for the team members and contribute towards their professional development.

Lead and inspire the team to excel in their respective responsibilities and to meet the company's ambitions. Help the company build and lead a high-performing team that is aligned with the company's vision and mission.

Ensure all assigned trainings are completed timely

Be responsible for the well being of the subordinates

Proactively monitors the team's performance and communicates the company strategic priorities in the context of these objectives. Ensures alignment, collaboration and adaptability among all team members to successfully execute these strategies

Other duties reasonably determined from time to time by the Company

Secondary Responsibilities

Covers the tasks that are primary to another employee, but where this employee assists, contributes, supports etc. That is to say that the employee has an obligatio