Head of Agency Operations & Delivery

Private Advertiser; Makati; Vor Ort; PHP 3.000.000 - 4.200.000; Vollzeit

Zusammenfassung

Private Advertiser is seeking a General Manager to lead day-to-day agency operations, align cross-department execution, and drive client delivery and account profitability. You will translate client strategies into structured workflows across government, corporate, and advocacy accounts, ensuring newsroom precision and deadline discipline.

You will guide senior leadership in shaping workflows, budgets, and performance metrics to deliver on strategic KPIs while maintaining efficiency and quality

Qualifikationen

• 7+ years in newsroom digital agency management, strategic communications, newsroom operations, or political campaign management.
• 3+ years in a senior leadership role.

Aufgaben

• Oversee daily operations across Strategy, Creative, Production, Media, and Account Management to ensure seamless coordination and project execution.
• Establish and maintain standard operating procedures, quality control standards, and approval protocols for client deliverables.
• Coordinate rapid-response political, advocacy, and crisis communication monitoring within the newsroom structure.
• Improve operational efficiency by identifying bottlenecks, refining software and toolchains, and streamlining interdepartmental handoffs.
• Oversee account management activities to support client satisfaction, timely delivery, and scope adherence.
• Serve as an escalation point for high-stakes client matters and resolve issues before they affect agency relationships.
• Translate campaign frameworks and hero content strategies into clear action plans and delivery schedules.
• Review campaign performance reports and analytics with account leads to ensure alignment with strategic KPIs.
• Monitor resource utilisation and support optimal team allocation across projects.
• Track agency cash flow requirements with finance partners to support operational stability.
• Lead department heads and senior leads by establishing clear performance expectations, key results, and accountability structures.
• Build a culture focused on speed, strategic rigour, accountability, and continuous learning.
• Conduct performance reviews, identify talent gaps, and oversee targeted hiring or upskilling.
• Integrate external consultants, specialised contractors, and production vendors into agency workflows.
• Support business development, proposal preparation, pitch decks, and prospective client presentations.
• Identify expansion opportunities within existing accounts through additional strategic, digital, or monitoring services.
• Support joint venture partnerships, retainer models, and scope adjustments for long-term clients.
• Monitor operational delivery, account retention, project margins, workflow efficiency, team productivity, and quality control against established performance targets.

Kenntnisse

Newsroom management

Strategic communications

Digital campaign strategy

Budget management

People management

Executive stakeholder communication

Jobbeschreibung

Private Advertiser is seeking a General Manager to lead day-to-day agency operations, align cross-department execution, and drive client delivery and account profitability. You will translate client strategies into structured workflows across government, corporate, and advocacy accounts, ensuring newsroom precision and deadline discipline.

You will guide senior leadership in shaping workflows, budgets, and performance metrics to deliver on strategic KPIs while maintaining efficiency and quality