Head Fraud E-Channel Support

Metrobank; Philippines; On-site; PHP 2,500,000 - 4,500,000; Full time

Job summary

Metrobank is seeking a Senior Officer to lead Fraud Detection and Prevention for secured portfolios and credit card e-channel, including Metrobank App (MBOA) and Metrobank Online (MBO). The role drives fraud risk KPIs across cards, personal loans, and other products, and manages performance of Falcon, Intuition, and new loan origination systems.

The position requires a business-focused bachelor’s degree, senior fraud-management experience, and strong MS Office skills.

Qualifications

• Bachelor’s degree in a business-related field; higher education preferred.
• Experience in fraud management with senior leadership exposure.
• Strong MS Word, Excel, PowerPoint proficiency.
• Solid understanding of credit card business, including authorizations, fraud, and chargebacks.

Responsibilities

• Oversee fraud management for credit cards in e-channel (Metrobank App and Metrobank Online).
• Align KPIs and controls covering fraud risk for cards and loans.
• Monitor and optimize tools such as Falcon, Intuition, and the loan origination system.

Skills

Fraud management

Leadership

MS Word

MS Excel

PowerPoint

Credit card knowledge

Education

Bachelor’s degree in Business or related field

Tools

Falcon System

Intuition

Loan Origination System

Job description

Job Description:

Be #InGoodHands with Metrobank!

Here at Metrobank, we dont simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobanks strong heart for the community, you have the chance to give back and make worthwhile contributions to our nations economic and social development. With Metrobank, a meaningful life is within your reach!

Position Title:

Head, Fraud Detection and Prevention for Secured Portfolio and Credit Card E-Channel

Job Summary:

The position is primarily responsible in managing the credit cards fraud in e-channel, particularly for Metrobank App (MBOA) and Metrobank Online (MBO).

The scope of the responsibility includes alignment of all KPIs and controls covering fraud risk for cards, personal loans, auto and home loan. In addition, he will handle the performance monitoring and optimization of various tools such as Falcon, Intuition and the new loan origination system.

Qualifications:

• Bachelor’s degree holder; preferably graduate of a business course
• Has background on Falcon System preferred
• At least 5 years of experience in fraud management from a bank holding a senior managerial role
• Knowledge of MS Word, Excel, and Powerpoint
• In-depth knowledge of credit card business (advantage if knowledgeable in Authorizations, Fraud, and Chargeback Systems)

Other Details:

Rank: Senior Officer

Unit: Consumer Business Sector - Credit Operations Group

Location: 100% Onsite - MCC, Ayala Ave, Makati City