Guestroom Operations Lead

JMP TWIN EAGLE Manpower and Allied Services Inc.; Baguio; On-site; PHP 200,880 - 301,320; Full time

Job summary

JMP TWIN EAGLE Manpower and Allied Services Inc. in Baguio is seeking a full-time, on-site hospitality role. The position oversees the guestroom area, ensures clean and well-maintained rooms, and coordinates housekeeping tasks to uphold quality standards.

The incumbent will provide exceptional guest service, address inquiries promptly, and train staff to raise service levels. 1–3 years in hospitality or guest services is preferred.

Qualifications

• Bachelor’s degree in Hospitality Management or a related field.
• 1-3 years of experience in hospitality or guest services.
• Strong English language skills.
• Excellent customer service and interpersonal skills.
• Effective communication skills.
• Proficient in customer relationship management.
• Detail-oriented and organized.

Responsibilities

• Oversee and manage the daily operations of the guestroom area.
• Ensure rooms are clean, well-maintained, and meet quality standards.
• Coordinate with housekeeping staff to schedule room cleaning and maintenance tasks.
• Provide exceptional customer service and address guest inquiries or concerns promptly.
• Train and mentor staff to enhance their skills and improve overall performance.

Skills

English proficiency

Customer service

Interpersonal skills

Communication skills

CRM

Education

Bachelor’s degree in Hospitality Management or a related field

Job description

JMP TWIN EAGLE Manpower and Allied Services Inc. in Baguio is seeking a full-time, on-site hospitality role. The position oversees the guestroom area, ensures clean and well-maintained rooms, and coordinates housekeeping tasks to uphold quality standards.

The incumbent will provide exceptional guest service, address inquiries promptly, and train staff to raise service levels. 1–3 years in hospitality or guest services is preferred.