Guest Transportation & Valet Concierge

Melco Resorts & Entertainment Limited; Manila; On-site; PHP 223,200 - 312,480; Full time

Job summary

Melco Resorts & Entertainment Limited in Manila seeks a Driver, Transportation and Valet to provide safe, comfortable and efficient guest transportation using company vehicles. The role requires ensuring guest safety before, during, and after service, and delivering professional hospitality while adhering to SOPs.

Responsibilities include reporting vehicle status, checking bookings, assisting guests with luggage, parking, and maintaining vehicle cleanliness.

Qualifications

• Experience in hotel, casino industry or vehicle rental service.
• College diploma or equivalent professional training.
• Ability to read and communicate in English.

Responsibilities

• Ensure guest safety, security and comfort before, during, and after service.
• Provide professional, fast, efficient and friendly service.
• Report vehicle status and repairs to supervisor on duty.
• Check trip details in booking systems (trip ticket and Smart2Car).
• Keep dispatcher informed on trip status.
• Perform minor vehicle/buggy troubleshooting.
• Ensure vehicle cleanliness and report defects.
• Assist guests with doors and luggage.
• Park and retrieve limousines/buggies safely.
• Follow City of Dreams Standard Operating Procedures.

Skills

English proficiency

Education

College diploma or equivalent professional training

Job description

Melco Resorts & Entertainment Limited in Manila seeks a Driver, Transportation and Valet to provide safe, comfortable and efficient guest transportation using company vehicles. The role requires ensuring guest safety before, during, and after service, and delivering professional hospitality while adhering to SOPs.

Responsibilities include reporting vehicle status, checking bookings, assisting guests with luggage, parking, and maintaining vehicle cleanliness.