Driver, Transportation and Valet

Melco Resorts & Entertainment Limited; Parañaque; On-site; PHP 279,000 - 468,720; Full time

Job summary

Melco Resorts & Entertainment Limited in Parañaque invites an experienced transport service professional to join our Limousine, Shuttle Service and Valet operations. You will assist guests with transportation using company vehicles, ensuring safety, efficiency and exceptional hospitality during every ride.

Responsibilities include verifying trip details, reporting issues, assisting with luggage, maintaining vehicle cleanliness, and presenting a polished uniform.

Qualifications

• 2+ years in hotel, casino, or vehicle rental service.
• College diploma or equivalent professional training.
• Strong ability to read and communicate in English.

Responsibilities

• Ensure guest safety and comfort before, during, and after service.
• Verify trip details and update Dispatcher/Reservation on trip status.
• Maintain vehicle cleanliness and report faults promptly.
• Assist guests with luggage and doors, and provide information about facilities and local attractions.

Skills

English communication

Education

College diploma

Job description

POSITION SUMMARY:

In accordance with the policies, procedures and standards of Melco Resorts Leisure (PHP) Corporation, the position is responsible for assisting and providing transportation service to guests using the company's vehicle ensuring the efficiency and safety on the day to day operations of Limousine, Shuttle Service and Valet.

PRIMARY RESPONSIBILITIES:

• 1. Ensures guest's maximum safety, security and comfort at all times before service, while in transit and after service
• 2. Provides professional, fast, efficient and friendly service
• 3. Immediately reports vehicle status, issues and repairs to supervisor/manager on duty
• 4. Checks accuracy of booking details in trip ticket and Smart2Car.
• 5. Regularly updates Dispatcher/Reservation on the status of his assigned trip
• 6. Reports any sudden changes on the trip to Dispatcher/Reservation
• 7. Able to perform minor vehicle/buggy breakdown and be able to use the right tools to address minor vehicular trouble shooting
• 8. Completely checks vehicle amenities and tools and reports missing or defective items prior to service
• 9. Wears complete and prescribe uniform in accordance with the company's grooming standards
• 10. Must perform at high level in aggressive hospitality at all times
• 11. Welcomes guest/s with appropriate greetings of the day as per company standards
• 12. Assists guest/s with opening/closing vehicle doors and luggage assistance
• 13. Able to effectively park and retrieve limousine or buggy without causing damage to the unit
• 14. Ensure all limousine and buggy are legally and properly parked in a safe designated parking area
• 15. Ensures that vehicle and buggy is always in immaculate condition
• 16. Checks vehicle/buggy status and cleanliness before and after service
• 17. Cleans vehicle/buggy before and after service
• 18. Handles Lost and Found item based on company policy
• 19. Able to install baby or toddler's seat if needed
• 20. Provide guests with information about property facilities, amenities, services, hours of operation
• 21. Provides guests with direction and areas of interest and activities inside and outside City of Dreams Manila
• 22. Immediately reports guest complaint to supervisor/manager for proper documentation, investigation and appropriate action.
• 23. Documents and reports all vehicle incidents like damages, accidents, theft, missing article etc. and reports it to supervisor/manager immediately for proper action and documentation
• 24. Documents and reports accidents like injuries, and unsafe work conditions to your supervisor/manager
• 25. Adheres to all City of Dreams Standard Operating Procedures.
• 26. Must check guest preference in terms of vehicle temperature and type of music and offer amenities in the car that are pre-set-up for the guest's use.
• 27. Must participate in guest's recognition program as per Forbes standard
• 28. Must participate in City of Dreams loyalty program
• 29. Monitors and maintains safety, security, and cleanliness of parking areas and front drives (Nuwa Hotel, Nobu Hotel, Hyatt Hotel and Casino Front Drive)
• 30. Reports any safety and security that may cause any harm direct or indirect to guest, employees and to City of Dreams Manila
• 31. Ensure proper endorsement every end of the shift
• 32. Ensure to follow the department's tip policy
• 33. May be assigned as valet driver or shuttle driver if deemed necessary or once required in the operations
• 34. Perform other reasonable job duties as assigned by management from time to time

QUALIFICATIONS:

• Experience At least 2 years work experience in hotel, casino industry or vehicle rental service.
• Education College diploma or equivalent professional training.
• Skills / Competencies
  • 1. Ability to read and communicate in English.
• Other Attributes
  • 1. Ability to work on flexible shifts including overnight, weekends and holiday on rotation basis.

Melco Resorts & Entertainment Limited (\"Melco\") is a developer, owner and operator of casino gaming and entertainment casino resort facilities in Asia. Through the implementation of innovative products and services and by working hand-in-hand with globally renowned brands, Melco intends to offer the best entertainment experience that aims to appeal to a broad spectrum of customers and thereby become the leader of gaming industry in the region. In this endeavor, we have a number of projects currently underway or planned.