Guest Experience Specialist - Food Service

Six Eleven Global Services and Solutions, Inc.; Davao City; On-site; PHP 167,000 - 279,000; Full time

Job summary

Six Eleven Global Services and Solutions, Inc. is seeking a friendly customer service representative to assist customers with placing food and beverage orders via phone or other channels, and to accurately capture and process orders.

You will answer inquiries about menu items, prices, availability, promotions, and order status, coordinate with the restaurant team, and ensure a positive customer experience in a fast-paced environment.

Qualifications

• BPO/customer service experience not required.
• High school graduate or college level/graduate.
• Good English communication skills.
• Customer-service oriented with a friendly and professional attitude.
• Good listening and multitasking skills.
• Willing to work in a fast-paced restaurant customer service environment.

Responsibilities

• Assist customers with placing food and beverage orders through phone or other communication channels.
• Accurately capture and process customer orders based on their requests.
• Answer customer inquiries regarding menu items, prices, availability, promotions, and order status.
• Provide friendly, professional, and efficient customer service.
• Coordinate with the appropriate restaurant team to ensure orders are properly communicated and fulfilled.
• Handle customer concerns and provide appropriate assistance or resolution.
• Maintain accuracy and attention to detail when entering customer information and orders.
• Follow company policies, procedures, and quality standards.
• Ensure a positive customer experience in every interaction.

Skills

Excellent communication

Customer service

Good listening

Multitasking

Professional attitude

English proficiency

Education

High school graduate or college

Job description

Six Eleven Global Services and Solutions, Inc. is seeking a friendly customer service representative to assist customers with placing food and beverage orders via phone or other channels, and to accurately capture and process orders.

You will answer inquiries about menu items, prices, availability, promotions, and order status, coordinate with the restaurant team, and ensure a positive customer experience in a fast-paced environment.