Guest Experience Specialist - F&B Service

Robinsons Land Corporation; Cebu City; On-site; PHP 201,000 - 290,000; Full time

Job summary

Robinsons Land Corporation in Cebu City is seeking an F&B Associate to deliver warm hospitality and guide guests from greeting to payment. You will maintain menu knowledge, take accurate orders, and coordinate with kitchen and bar staff for smooth service.

You will ensure proper table settings, handle requests professionally, and process payments while upholding brand standards. This role requires attentiveness, teamwork, and a positive customer-focused attitude.

Qualifications

• Bachelor's degree of Hospitality Management or equivalent (hospitality-related course is a plus).
• Previous experience in food and beverage service or customer service is an advantage but not always required. Fine Dining restaurant experience is a plus.
• Background of cashiering, handling VIP/VVIP and reservation system.
• Excellent communication and interpersonal skills.
• Strong customer service orientation with a positive and professional attitude.
• Ability to work well under pressure in a fast-paced environment.
• Good organizational and multitasking skills.
• Basic knowledge of food, beverages, and dining etiquette.
• Familiarity with POS systems is an advantage.

Responsibilities

• The F&B Associate is responsible for providing excellent customer service by greeting guests, taking food and beverage orders, delivering orders promptly, and ensuring a pleasant dining experience.
• Greet guests warmly and guide them to their tables.
• Present menus, explain daily specials, and provide recommendations when requested.
• Take accurate food and beverage orders and input them into the POS system.
• Serve food and drinks promptly while ensuring proper presentation and quality.
• Monitor guest satisfaction, anticipate needs, and handle requests or concerns professionally.
• Maintain cleanliness and organization of tables, dining areas, and service stations.
• Ensure proper table settings, including cutlery, glassware, and linens.
• Collaborate with kitchen and bar staff to ensure smooth and timely service.
• Follow company policies, service standards, and safety & hygiene guidelines.
• Process billing and payments accurately, providing receipts and handling transactions securely.
• Support team members during peak hours and assist with setup and closing duties.
• Support and assigned in pantry area as part of job rotation.
• Handle cashiering and any settlement of bills that is related to restaurant transactions.
• Check daily reservation and know the guest table assignment.
• Monitor daily out of stocks and running low.
• Follow brand standard as required of sequence of service.
• Able to check identify and check guest allergens and dietary requirements.
• Delivering attentive and friendly guest service.
• Taking and serving orders accurately and efficiently.
• Maintaining cleanliness, table setup, and dining standards.
• Coordinating with team members for seamless operations.
• Handling guest concerns and feedback with professionalism.

Skills

Communication skills

Interpersonal skills

Customer service

Under pressure

Organizational skills

Multitasking

Education

Bachelor's degree in Hospitality Management

Tools

POS systems

Job description

Robinsons Land Corporation in Cebu City is seeking an F&B Associate to deliver warm hospitality and guide guests from greeting to payment. You will maintain menu knowledge, take accurate orders, and coordinate with kitchen and bar staff for smooth service.

You will ensure proper table settings, handle requests professionally, and process payments while upholding brand standards. This role requires attentiveness, teamwork, and a positive customer-focused attitude.