Guest Experience & Service Excellence Manager

DoubleDragon Properties Corp.; Davao City; On-site; PHP 300,000 - 420,000; Full time

Job summary

DoubleDragon Properties Corp. in Davao City seeks a Guest Relations Supervisor to manage escalated guest concerns, deliver weekly needs analyses, and coach teams. The role includes training, certification for new hires, and monitoring performance against standards.

You will prepare performance ratings, set department audits, and drive guest satisfaction with action plans and recommendations, adapting to urgent business needs.

Qualifications

• At least 2 years of experience in the same role or in a related environment.

Responsibilities

• Handle, resolve & track escalated guest concerns
• Present weekly needs analysis with action plan and recommendations
• Coaching/Training needs analysis and Action Planning/Recommendation
• Module Creation
• Conduct customer service workshops and presentations
• Facilitate new hire certification
• New hire monitoring
• Prepare new hire performance rating report
• Set Audit activities per department
• Monitor and measure guest satisfaction
• Notwithstanding the aforementioned list of duties and responsibilities, the Company may assign the job holder from time-to-time other duties and task that may be deemed necessary and urgent

Skills

2 years experience

Education

Hotel & Restaurant Management

Job description

DoubleDragon Properties Corp. in Davao City seeks a Guest Relations Supervisor to manage escalated guest concerns, deliver weekly needs analyses, and coach teams. The role includes training, certification for new hires, and monitoring performance against standards.

You will prepare performance ratings, set department audits, and drive guest satisfaction with action plans and recommendations, adapting to urgent business needs.