Guest Experience Front Desk Specialist

TechTime Trade Corp.; Kawit; On-site; PHP 240,000 - 360,000; Full time

Job summary

TechTime Trade Corp. is seeking a Front Office Associate in Kawit, Cavite. The role focuses on delivering warm, efficient guest service at the front desk and supporting hotel operations.

The ideal candidate has a hospitality mindset, strong communication skills, and the ability to manage check-in/check-out, guest inquiries, and room status coordination with Housekeeping. Responsibilities include reservations, data entry, and maintaining professional front office standards in a fast-paced

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service mindset and interpersonal abilities.
• Organized, proactive, and detail-oriented in a fast-paced front desk environment.
• Experience with hotel front desk operations or customer service.
• Knowledge of PMS and reservation systems is preferred.

Responsibilities

• Welcome guests with a warm, professional check-in and check-out experience.
• Complete guest registration procedures and verify IDs and documents.
• Respond to inquiries and provide information on hotel services and local attractions.
• Explain policies and available services to guests.
• Coordinate with Housekeeping on room status and occupancy.
• Encode and maintain guest and reservation information in the system.
• Prepare shift turnover reports and operational documents.
• Handle cash transactions and reconcile at end of shift.
• Maintain a clean, organized front desk area and protect guest data.
• Collaborate with other departments to support smooth hotel operations.

Skills

Communication skills

Customer service

Organization

Attention to detail

Multitasking

Education

Bachelor's degree in Hotel and Restaurant Management, Hospitality Management, Tourism Management

Tools

Reservation systems

Property Management Systems (PMS)

Basic computer applications

Job description

TechTime Trade Corp. is seeking a Front Office Associate in Kawit, Cavite. The role focuses on delivering warm, efficient guest service at the front desk and supporting hotel operations.

The ideal candidate has a hospitality mindset, strong communication skills, and the ability to manage check-in/check-out, guest inquiries, and room status coordination with Housekeeping. Responsibilities include reservations, data entry, and maintaining professional front office standards in a fast-paced