Guest Experience Driver

Rosewood Hotel Group; Mexico; On-site; PHP 615,000 - 1,107,000; Full time

Job summary

Rosewood Hotel Group seeks a Guest Services Driver to deliver outstanding guest service on property. You will greet guests, drive them to the property, answer questions, and ensure vehicles are clean, fueled, and well-maintained for daily operations.

The role requires a positive, can-do attitude, the ability to multi-task, and strong problem-solving skills to assist both internal and external guests as part of the Rosewood experience.

Responsibilities

• Maintain an excellent level of service and follow the standards established by Rosewood Mayakoba.
• Show up 15 minutes prior to the Schedule of duties to make a Briefing with the important points of the day.
• Report, as a minimum, two hours prior to work schedule any labour infringement or absence, presenting your corresponding medic constancy in case of sickness.
• Count with your work equipment individually, such as cellphone, hands-free, Rosewood pen and Rosewood pamphlet.
• Register entrance and departure of labor daily, reporting any anomaly immediately.
• Bear the uniform established following the standards of appearance of the company.
• Know and apply company policies to align with standards across departments.
• Know the function of the work equipment.
• Anticipate guest needs and respond with appropriate information for each guest.
• Drive vehicles (SUV) responsibly, as every element is important for the department operation.
• Confirm with each guest or Butler the number of bags of luggage.
• Assist in the Front Office operation at all times.
• Realize the cleaning of equipment and work areas (transport areas and parking areas)
• Ensure the vehicle is full of gas and clean at end of shift daily.
• Maintain excellent relationships with internal and external guests.
• Know hotel attractions, locations of Rosewood hotels, and schedules for dining/amenities.
• Monitor cleanliness and upkeep of assigned work areas.
• Know the event program of the day to provide guests with correct information.

Job description

Rosewood Hotel Group seeks a Guest Services Driver to deliver outstanding guest service on property. You will greet guests, drive them to the property, answer questions, and ensure vehicles are clean, fueled, and well-maintained for daily operations.

The role requires a positive, can-do attitude, the ability to multi-task, and strong problem-solving skills to assist both internal and external guests as part of the Rosewood experience.