Guest Experience Concierge: Cruise Reservations

Royal Caribbean Group

Pasay

On-site

PHP 180,000 - 300,000

Full time

5 days ago

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Job summary

Royal Caribbean Group in Pasay is seeking a Representative, Cruise to manage inbound sales and guest services. You will assist travel partners and direct guests with pricing, availability, and reservations, while ensuring accurate data entry and adherence to quality standards.

Responsibilities include processing changes, accepting payments, and promoting Royal Caribbean products. Training is provided; you will work within established schedules and collaborate with the Reservations team.

Qualifications

High School Diploma is required; an associate degree is preferred.
Minimum six months of customer service experience.
Excellent verbal and written communication skills.
Ability to use multiple data systems and perform data entry accurately.

Responsibilities

Handle inbound sales and service calls from Travel Partners and guests.
Assist customers with pricing, availability, and existing reservations.
Enter reservation data and maintain transaction history in Royal Caribbean systems.
Cross-sell and up-sell products and services.
Adhere to protocols and quality assurance standards.
Attend required training and comply with company policies.