Guest Experience Captain

Omnivores Manila Inc.; Makati; On-site; PHP 420,000 - 540,000; Full time

Job summary

Omnivores Manila Inc. is seeking a Captain Server Lead to supervise service teams across locations and ensure smooth operations. You will guide shifts, coordinate table assignments, and uphold service standards to deliver exceptional guest experiences.

You will also train staff, address guest requests, and collaborate with management on shift execution and reporting, with travel between sites as needed.

Qualifications

• Minimum 2 years of experience in a senior service role.
• Strong leadership and interpersonal skills.
• Excellent English communication skills.
• Excellent knowledge of food and beverage service.
• Customer-focused and solution-oriented.
• Willing to work on a rotational schedule.

Responsibilities

• Supervise service staff during operations.
• Coordinate service flow and table assignments.
• Ensure compliance with service standards and procedures.
• Assist in staff training and development.
• Address guest concerns and special requests.
• Support management with shift execution and reporting.
• Travel between assigned locations as required.

Skills

Leadership

Staff supervision

English communication

F&B service knowledge

Customer focus

Rotational schedule

Interpersonal skills

Job description

Omnivores Manila Inc. is seeking a Captain Server Lead to supervise service teams across locations and ensure smooth operations. You will guide shifts, coordinate table assignments, and uphold service standards to deliver exceptional guest experiences.

You will also train staff, address guest requests, and collaborate with management on shift execution and reporting, with travel between sites as needed.