Guest Experience Associate | Flexible Hours + Benefits

Sutherland Philippines; Albay; On-site; PHP 223,000 - 446,000; Full time

Benefits offered by this job

Paid training

Paid time off

Vision, dental, and health benefits

HMO + Dependent benefits

Flexible scheduling

Performance incentives

Job summary

A global customer service provider is looking for a Customer Service Associate in Albay. You will manage hotel reservations, cancellations, and guest inquiries to ensure a seamless experience. Candidates should possess good English communication skills and basic computer knowledge. This role offers paid training, flexible scheduling, and health benefits, making it a great opportunity for growth in a vibrant environment.

Qualifications

• Provide clear and professional answers to travel inquiries.
• Meet productivity and quality requirements.
• Work by the company's core values.
• Achieve required metrics and goals.

Responsibilities

• Manage reservations, cancellations, and modifications.
• Assist with inquiries and handle stay complaints.
• Ensure a seamless guest experience.

Skills

Excellent English written and verbal communication skills

Working knowledge on computers

Sales or Outbound Sales experience

Education

Finished at least 2 years in college or High School Graduate + relevant work experience

Job description

A global customer service provider is looking for a Customer Service Associate in Albay. You will manage hotel reservations, cancellations, and guest inquiries to ensure a seamless experience. Candidates should possess good English communication skills and basic computer knowledge. This role offers paid training, flexible scheduling, and health benefits, making it a great opportunity for growth in a vibrant environment.