GSC & Customer Service Specialist

Hammerjack Pty Ltd; Philippines; Hybrid; PHP 600,000 - 1,000,000; Part time

Job summary

JTI GBS in the Philippines is seeking a GSC & Customer Service Specialist to support finished, semi-finished, and raw materials for JTI markets and partners. You will manage orders in SAP, ensure timely deliveries, and prepare documentation across SAP and non-SAP systems.

The role requires 3–5 years of supply chain and customer service experience in a multinational environment, strong English communication, and ERP proficiency.

Qualifications

• Bachelor's degree in Supply Chain Management, Engineering, or a related 4-year course.
• 3–5 years of Supply Chain and Customer Service experience in a multinational environment.
• Strong English communication skills (written and spoken).
• Proficient with SAP HANA or other ERP systems, with solid logistics knowledge.
• Competent in MS Office applications.

Responsibilities

• Manage portfolio phase-in/phase-out, maintain customer/material master data, and ensure accurate demand changes and pricing in system transactions.
• Process and validate Sales and Purchase Orders in SAP, ensuring timely, accurate order execution and continuous supply in coordination with factories, suppliers, and logistics partners.
• Handle shipment processing end-to-end, including transport module activities and monitoring timely delivery to final destinations.
• Prepare and manage SAP and non-SAP documentation (e.g., invoices, packing lists, certificates, customs docs) ensuring compliance with market and legal requirements.
• Support business continuity through backups, address regulatory or operational changes swiftly, analyze impacts, and contribute to J-SOX compliance and audit requirements.
• Execute service PO creation, goods receipt posting, invoice issue resolution, GR/IR clearing, and collaborate with Finance for AP/AR and month/quarter/year-end closing.
• Support people management (if applicable) and handle additional tasks or projects assigned by the supervisor.

Skills

English communication

Cross-functional collaboration

Supply chain operations

Education

Bachelor's degree in Supply Chain Management/Engineering

Tools

SAP HANA

MS Office

Job description

Deputy Post: Taguig City, Philippines

Work Arrangement: Hybrid

Department: Order to Cash

Contract Type: Temporary (12 months)

Work Group: WG4

Professional Level: Experienced

Reporting to: GSC & Customer Service Team Lead

GSC & Customer Service Specialist

The GSC & Customer Service Specialist manages GBS operations for finished, semi‑finished, and raw materials to support JTI markets and third‑party partners, working closely with internal and external stakeholders. It provides efficient Customer Service and Supply Chain support through SAP ECC, IBP, MyJTI, and Transportation modules to ensure accurate billing and on‑time, in‑full deliveries. The position also serves as a key link between factories, suppliers, customers, markets, and logistics partners, operating in line with JTI policies and procedures.

As a GSC & Customer Service Specialist in the area of Global Supply Chain, you will:

• Manage portfolio phase‑in/phase‑out, maintain customer/material master data, and ensure accurate demand changes and pricing in system transactions.
• Process and validate Sales and Purchase Orders in SAP, ensuring timely, accurate order execution and continuous supply in coordination with factories, suppliers, and logistics partners.
• Handle shipment processing end‑to‑end, including transport module activities and monitoring timely delivery to final destinations.
• Prepare and manage SAP and non‑SAP documentation (e.g., invoices, packing lists, certificates, customs docs) ensuring compliance with market and legal requirements.
• Support business continuity through backups, address regulatory or operational changes swiftly, analyze impacts, and contribute to J‑SOX compliance and audit requirements.
• Execute service PO creation, goods receipt posting, invoice issue resolution, GR/IR clearing, and collaborate with Finance for AP/AR and month/quarter/year‑end closing.
• Support people management (if applicable) and handle additional tasks or projects assigned by the supervisor.

Requirements:

• Bachelor's degree in Supply Chain Management, Engineering, or a related 4‑year course.
• 3–5 years of Supply Chain and Customer Service experience in a multinational environment, including at least 12 months as a Supply Chain & Customer Service Associate.
• Strong English communication skills (written and spoken).
• Proficient with SAP HANA or other ERP systems, with solid logistics knowledge.
• Competent in MS Office applications.

What to Expect

• At JTI GBS, we prioritize your well‑being with comprehensive wellness initiatives, hybrid and flexible work setups, and benefits like daily meals and shuttle services. As part of our global business services hub, you'll gain access to world‑class development programs and opportunities to collaborate, grow, and progress across JTI's international markets.