Global Supply Chain & Customer Service Specialist

Hammerjack Pty Ltd; Philippines; Hybrid; PHP 600,000 - 1,000,000; Part time

Job summary

JTI GBS in the Philippines is seeking a GSC & Customer Service Specialist to support finished, semi-finished, and raw materials for JTI markets and partners. You will manage orders in SAP, ensure timely deliveries, and prepare documentation across SAP and non-SAP systems.

The role requires 3–5 years of supply chain and customer service experience in a multinational environment, strong English communication, and ERP proficiency.

Qualifications

• Bachelor's degree in Supply Chain Management, Engineering, or a related 4-year course.
• 3–5 years of Supply Chain and Customer Service experience in a multinational environment.
• Strong English communication skills (written and spoken).
• Proficient with SAP HANA or other ERP systems, with solid logistics knowledge.
• Competent in MS Office applications.

Responsibilities

• Manage portfolio phase-in/phase-out, maintain customer/material master data, and ensure accurate demand changes and pricing in system transactions.
• Process and validate Sales and Purchase Orders in SAP, ensuring timely, accurate order execution and continuous supply in coordination with factories, suppliers, and logistics partners.
• Handle shipment processing end-to-end, including transport module activities and monitoring timely delivery to final destinations.
• Prepare and manage SAP and non-SAP documentation (e.g., invoices, packing lists, certificates, customs docs) ensuring compliance with market and legal requirements.
• Support business continuity through backups, address regulatory or operational changes swiftly, analyze impacts, and contribute to J-SOX compliance and audit requirements.
• Execute service PO creation, goods receipt posting, invoice issue resolution, GR/IR clearing, and collaborate with Finance for AP/AR and month/quarter/year-end closing.
• Support people management (if applicable) and handle additional tasks or projects assigned by the supervisor.

Skills

English communication

Cross-functional collaboration

Supply chain operations

Education

Bachelor's degree in Supply Chain Management/Engineering

Tools

SAP HANA

MS Office

Job description

JTI GBS in the Philippines is seeking a GSC & Customer Service Specialist to support finished, semi-finished, and raw materials for JTI markets and partners. You will manage orders in SAP, ensure timely deliveries, and prepare documentation across SAP and non-SAP systems.

The role requires 3–5 years of supply chain and customer service experience in a multinational environment, strong English communication, and ERP proficiency.