Growth-Oriented Email Support Specialist (Project-Based)

FGC+; Murcia; On-site; PHP 212,000 - 223,000; Part time

Benefits offered by this job

Day 1 HMO

13th month pay

25 days annual leave

Onsite medical support

Employee Engagement Events

Employee Referral Program

Job summary

FGC+ is seeking an Email Support Representative (Project-Based) to join our US-facing e-commerce support team. You will handle customer inquiries via email, process orders, manage returns, and provide product guidance from our Bacolod office.

The role requires at least 1 year of email support experience, a bachelor’s degree, and strong English communication. You will collaborate with shipping, billing, and sales teams while using Zendesk and Order Manager to ensure smooth service delivery.

Qualifications

• Bachelor’s Degree in a relevant customer service or business operations field.
• At least 1 year of proven email support experience.
• Proficient in Microsoft Excel and general computer literacy.
• Strong multitasking abilities and quick to learn new processes.
• Excellent verbal and written communication skills in English.

Responsibilities

• Respond promptly to customer inquiries via email, resolving issues to ensure satisfaction.
• Assist customers with tracking shipments, placing orders, and processing returns.
• Provide detailed product information and personalized recommendations to aid decision-making.
• Collaborate with shipping, billing, returns, and sales teams for timely order fulfillment.
• Maintain accurate records of customer interactions and transactions for reporting and follow-up.
• Identify and escalate complex issues to onshore team for advanced resolution.
• Update customer information in Zendesk and Order Manager.

Skills

English Communication

Multitasking

Learning Agility

Education

Bachelor’s Degree in a relevant field

Tools

Zendesk

Order Manager

Microsoft Excel

Job description

FGC+ is seeking an Email Support Representative (Project-Based) to join our US-facing e-commerce support team. You will handle customer inquiries via email, process orders, manage returns, and provide product guidance from our Bacolod office.

The role requires at least 1 year of email support experience, a bachelor’s degree, and strong English communication. You will collaborate with shipping, billing, and sales teams while using Zendesk and Order Manager to ensure smooth service delivery.