Group Support Analyst

Strategic Staffing Solutions, Inc.; Makati; On-site; PHP 240,000 - 360,000; Full time

Job summary

Strategic Staffing Solutions, Inc. is seeking a Helpdesk support specialist to troubleshoot access and system issues, assist with portal registrations, and guide members through billing self-service tools.

The role requires strong problem-solving, prioritization, and excellent communication. Tasks include reporting, training support, day-to-day operations, and contributing to special projects while meeting deadlines.

Qualifications

• 1-3 years in healthcare membership and billing, or helpdesk/customer service role, with emphasis on customer support, issue resolution, and service excellence.
• Ability to make decisions within scope of responsibility where operational guidelines/procedures are non-existent.
• High proficiency with Microsoft Word and Excel; familiarity with Microsoft Teams.

Responsibilities

• Provide Helpdesk phone support by troubleshooting access and system issues, assisting with portal registration, and providing navigation assistance for membership and billing self-service tools.
• Managing reporting tasks, providing training support, managing day-to-day responsibilities, and supporting special projects.
• Meeting deadlines and managing competing priorities.

Skills

Customer support

Problem solving

Prioritization

Communication

MS Word

MS Excel

MS Teams

Tools

Microsoft Word

Microsoft Excel

Microsoft Teams

Job description

Provide Helpdesk phone support by troubleshooting access and system issues, assisting with portal registration, and providing navigation assistance for membership and billing self-service tools. Additional tasks include managing reporting tasks, providing training support, managing day-to-day responsibilities, and supporting special projects. Meeting deadlines and managing competing priorities are essential.

Top 3 Required Skills/Experience

• Demonstrated ability to solve problems independently, recommend effective solutions, and manage multiple priorities using strong organizational and analytical skills in a fast-paced environment.
• Self-starter with a proactive mindset and the ability to navigate challenges and adapt quickly to changing priorities.
• Excellent interpersonal, written, and oral communication skills.

Required Skills/Experience – The rest of the required skills/experience. Include:

• One to three years in healthcare membership and billing, or helpdesk/customer service role, with a strong emphasis on customer support, issue resolution, and service excellence.
• Ability to make decisions within scope of responsibility where operational guidelines/procedures are non-existent required.
• High proficiency with Microsoft Word and Excel; familiarity with Microsoft Teams.

Preferred Skills/Experience – Optional but preferred skills/experience. Include:

• Working knowledge of healthcare insurance payer systems/applications