Group Benefits Insurance Virtual Assistant

Office Beacon LLC; Morong; On-site; PHP 279,000 - 424,000; Full time

Job summary

Office Beacon LLC in the Philippines seeks an experienced Insurance Virtual Assistant - Group Benefits Representative to support a US-based insurance agency with day-to-day benefits administration.

Responsibilities include commission reconciliation, open enrollment processing, carrier coordination, and maintaining accurate records across multiple insurance systems, including Employee Navigator and BenefitPoint.

Qualifications

• Experience supporting US group benefits operations.
• Hands-on experience with Employee Navigator and BenefitPoint.
• Experience with commission reconciliation is preferred.
• Strong Excel, Outlook, Teams, and SharePoint skills.
• Willingness to work permanent night shifts for US clients.
• On-site work in Clark, Pampanga.

Responsibilities

• Reconcile commission statements and investigate discrepancies.
• Upload commission statements into the agency management system.
• Conduct carrier and group audits to ensure data accuracy.
• Process open enrollment elections with insurance carriers.
• Build and maintain Employee Navigator portals for new business clients.
• Monitor EOIs and follow up on outstanding requirements.
• Assist with claims reporting and coordinate with carriers.
• Maintain records across insurance systems and carrier portals.
• Utilize Microsoft Outlook, Teams, Excel, SharePoint, Employee Navigator, and BenefitPoint daily.
• Participate in AMS360 University training.

Skills

Attention to detail

Organizational skills

Multitasking

Night shift readiness

Tools

Employee Navigator

BenefitPoint

AMS360 University

Excel

Outlook

Teams

SharePoint

Job description

We are looking for an experienced Insurance Virtual Assistant - Group Benefits Representative to support a US-based insurance agency with day-to-day benefits administration. In this role, you will manage commission reconciliation, open enrollment processing, carrier coordination, employee benefits administration, and claims-related support while ensuring accuracy across multiple insurance systems.

This is an excellent opportunity for professionals with hands-on experience in Employee Navigator and BenefitPoint who enjoy working in a detail-oriented, fast-paced environment supporting US clients.

Responsibilities

• Reconcile commission statements and investigate discrepancies.
• Upload commission statements into the agency management system.
• Conduct carrier and group audits to ensure data accuracy.
• Process open enrollment elections with insurance carriers.
• Build and maintain Employee Navigator portals for new business clients.
• Monitor and follow up on outstanding Evidence of Insurability (EOI) requirements.
• Assist with claims reporting issues and coordinate with carriers when necessary.
• Maintain accurate records across insurance systems and carrier websites.
• Utilize Microsoft Outlook, Teams, Excel, SharePoint, Employee Navigator, BenefitPoint, and carrier portals in daily operations.
• Participate in AMS360 University training to support future agency operations.

Qualifications

• Minimum experience supporting US Group Benefits Insurance operations.
• Required hands-on experience with Employee Navigator.
• Required hands-on experience with BenefitPoint.
• Experience processing group benefits enrollments and policy administration.
• Experience with commission reconciliation is highly preferred.
• Familiarity with carrier websites and insurance carrier processes.
• Strong Microsoft Excel, Outlook, Teams, and SharePoint skills.
• Excellent attention to detail with strong organizational skills.
• Able to manage multiple tasks while meeting strict deadlines.
• Must be willing to work permanent night shifts to support US clients.
• Must be available to work during US business hours (Pacific Time) as required by the client.
• Must be willing to work onsite (Clark, Pampanga).