Google IT Support Engineer

HelloConnect; Manila; On-site; PHP 350,000 - 600,000; Full time

Benefits offered by this job

Long Service Benefits

Mental health support

HMO medical coverage

Generous leave benefits

Life insurance

Annual learning & development budget

Access to 360 Learning platform

Work-Life Balance

Job summary

A dynamic technology company in Metro Manila seeks a Google Workspace Administrator to manage user issues and platform optimization. Successful candidates will possess in-depth knowledge of Google Workspace, DNS configurations, and problem-solving skills. The company values collaboration and offers competitive compensation, wellness perks, and growth opportunities in a supportive environment. Join a team focused on driving automation, improving processes, and enhancing productivity while ensuring a healthy work-life balance.

Qualifications

• Solid understanding of managing user accounts, groups, and organizational units.
• Deep knowledge of core products like Gmail and Google Drive.
• Strong technical skills in DNS, email routing, and email protocols.

Responsibilities

• Manage and optimize the platform by resolving complex issues.
• Serve as the primary technical escalation point for Google Workspace queries.
• Write and maintain clear technical documentation.
• Write clear technical documentation for end-users and admins.
• Escalate issues to third-party vendor support when needed.
• Perform advanced data management tasks: restore emails, recover files, transfer ownership.
• Manage security settings and domain-wide delegation to ensure policy compliance.

Skills

In-depth knowledge of Google Workspace Admin Console

Expertise in Google Workspace Services

Domain & Email Configuration

Advanced Problem-Solving

Excellent Communication

Strong Collaboration

Time Management

Education

Professional Workspace Administrator Certification

Tools

G Suite Tools

Job description

The Role

At HelloConnect, you will be part of a dynamic team in Inoza tower, BGC that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

In this role, you will take on a key responsibility in you will manage and optimize the platform by resolving complex issues, supporting users, and driving automation and process improvements to enhance overall productivity and collaboration, contributing to our ongoing efforts to drive business success and enhance customer satisfaction.

We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!

What You’ll Do

• Serve as the primary technical escalation point for all L2 queries related to the Google Workspace suite, including Gmail, Drive, Calendar, and other core services.
• Troubleshoot, investigate, and resolve complex user issues, ensuring timely and effective solutions.
• Improve quality of service by analyzing ticket data and proposing improvements to processes and SOPs.
• Write and maintain clear technical documentation for both end-users and internal IT administrators.
• Escalate critical issues to and collaborate with third-party vendor support (e.g., Google) to ensure resolution.
• Handle advanced data management tasks, including restoring deleted user emails, recovering files/folders, and transferring file ownership.
• Manage security settings, including delegated administrators and domain-wide delegation, to ensure compliance with company policies.

What You’ll Bring

Required Hard Skills

• In-depth knowledge of the Google Workspace Admin Console: A solid understanding of managing user accounts, groups, and organizational units.
• Expertise in Google Workspace Services: Deep knowledge of core products, including Gmail, Google Drive, Google Calendar, and Google Sites, especially their sharing and IAM settings.
• Domain & Email Configuration: Strong technical skills in DNS (SPF, DKIM, DMARC), email routing, and email protocols (IMAP/SMTP).
• Professional Workspace Administrator Certification: This certification is required.

Required Soft Skills

• Advanced Problem-Solving: Demonstrates strong analytical skills to diagnose and resolve complex technical issues effectively.
• Excellent Communication: Fluent in English with the ability to explain complex technical information clearly and concisely to non-technical audiences.
• Strong Collaboration: Ability to work effectively with cross-functional teams, including developers, product managers, and other IT personnel.
• Time Management: Proven ability to manage time effectively, prioritizing tasks based on urgency and business impact.

What We Offer

• Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication.
• Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind.
• Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform.
• Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures.
• Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time.

Are you up for the challenge?

The first step to your new role starts here. Send in your application, along with your salary expectations and preferred start date. Our dedicated team will thoroughly review your details. We are excited to connect with you soon!

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