Global Workforce Scheduler Lead, Strategy & Optimization

Remitly; Mandaluyong; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Rice Allowance

Transportation Allowance

Paid Vacation

Medical, Dental & Vision

Accident and Life Insurance

Employee Stock Purchase Plan (ESPP)

Mental Health & Family Forming

Job summary

Remitly is seeking a Workforce Management Supervisor to lead a team in optimizing scheduling practices to support customer needs. The role involves coaching, analyzing scheduling performance, and collaborating with various departments to ensure effective resource allocation.

A Bachelor's degree and over three years in Workforce Management are required. This position is integral in fostering a high-performance culture within the organization, aligning with Remitly's commitment to innovation and

Qualifications

• 3+ years of experience in Workforce Management, including supervisory experience.
• Strong understanding of scheduling software and tools.
• Ability to interpret data and drive decisions.

Responsibilities

• Provide coaching and performance reviews for Workforce Schedulers.
• Manage scheduling for global teams and partner/BPO sites.
• Analyze performance trends and recommend staffing solutions.

Skills

Workforce Management

Leadership

Scheduling Software

Analytical Skills

Communication

Problem-Solving

Education

Bachelor’s degree in Technical, Business, or related field

Tools

WFM Tools

Job description

Remitly is seeking a Workforce Management Supervisor to lead a team in optimizing scheduling practices to support customer needs. The role involves coaching, analyzing scheduling performance, and collaborating with various departments to ensure effective resource allocation.

A Bachelor's degree and over three years in Workforce Management are required. This position is integral in fostering a high-performance culture within the organization, aligning with Remitly's commitment to innovation and