Global Workforce Management Leader

Cognizant; Philippines; Hybrid; PHP 1,800,000 - 3,600,000; Full time

Benefits offered by this job

Career growth and learning

Strong benefits and work-life balance

Global account exposure

Job summary

Cognizant in the Philippines is seeking a senior Workforce Management leader to drive end-to-end WFM delivery across global teams. You will work onsite or hybrid in Taguig, coordinating with management to meet business objectives and customer needs.

With 12+ years in WFM and leadership experience, you will manage escalations, optimize processes, and deliver governance that ensures cost efficiency and service excellence across locations. Night shifts are required.

Qualifications

• 12+ years of relevant working experience in Workforce Management and leadership experience in a large global setup.
• Proficiency in current WFM trends and tools; able to present insights and data.
• Amenable to work onsite or hybrid in Taguig; night shift schedule.

Responsibilities

• Collaborate with management and global teams to ensure objectives are met through standard WFM practices.
• Manage all project-related queries and engage Cognizant leaders during escalations.
• Develop deep understanding of client infrastructure and WFM processes; deliver across locations.
• Exceed contractual requirements and client/stakeholder expectations; ensure governance in WFM deliverables.
• Identify opportunities for cost reduction, efficiency improvement, and service enhancement; drive continuous process improvement.

Skills

Leadership

WFM Expertise

Data Analysis

Stakeholder Management

Communication

Tools

WFM tools

Job description

Cognizant in the Philippines is seeking a senior Workforce Management leader to drive end-to-end WFM delivery across global teams. You will work onsite or hybrid in Taguig, coordinating with management to meet business objectives and customer needs.

With 12+ years in WFM and leadership experience, you will manage escalations, optimize processes, and deliver governance that ensures cost efficiency and service excellence across locations. Night shifts are required.