Global WFM BI Analyst: Drive Insights & Efficiency

Global Payments

Quezon City

On-site

PHP 600,000 - 1,200,000

Full time

5 days ago

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Job summary

Global Payments is seeking a WFM Business Intelligence Analyst to join our Workforce Management team and help shape the future of global commerce. You will own strategic workforce insights that improve operational efficiency, optimize resource allocation, and support business growth across contact center and back-office functions.

Transform complex data into executive recommendations that influence staffing strategies and investments.

Qualifications

3+ years of experience in Workforce Management, BI, Analytics, or related field.
Advanced SQL to query, prepare, and analyze large datasets.
Experience with BI visualization tools to create dashboards.

Responsibilities

Drive strategic workforce insights to improve operational efficiency and resource allocation.
Transform complex data into executive recommendations influencing staffing strategies and investments.
Develop and evolve BI solutions for leadership visibility into key performance indicators.
Champion data integrity and governance to support accurate forecasting and planning.