Global VP, BPO & Outsourcing Operations

Bay Street Staffing; Philippines; Remote; PHP 6,000,000 - 12,000,000; Full time

Job summary

bay street staffing is seeking an experienced Vice President of BPO & Outsourcing Operations to lead and scale our global outsourcing business. This senior leadership role will oversee service delivery, client relationships, operational performance, workforce planning, and business growth.

The ideal candidate has successfully led a BPO or outsourcing organization, managed remote teams, improved profitability, and built long-term client partnerships.

Qualifications

• 5+ years in a senior leadership role within BPO or outsourcing.
• Proven experience scaling outsourcing operations and managing remote teams.
• Strong grasp of pricing, margins, and client contracts.

Responsibilities

• Lead overall BPO and outsourcing operations across global delivery.
• Develop strategies to grow revenue, expand services, and improve profitability.
• Oversee remote teams across multiple service lines and functions.
• Establish KPIs, SLAs, and ensure financial performance.
• Partner with sales to create proposals and pricing for clients.
• Recruit and develop senior operations leaders.

Skills

Leadership

Client relationships

Remote teams

Profitability

KPIs & SLAs

Job description

bay street staffing is seeking an experienced Vice President of BPO & Outsourcing Operations to lead and scale our global outsourcing business. This senior leadership role will oversee service delivery, client relationships, operational performance, workforce planning, and business growth.

The ideal candidate has successfully led a BPO or outsourcing organization, managed remote teams, improved profitability, and built long-term client partnerships.