Global Trust & Safety Operations Director (2k+ FTE)

TP Health; Philippines; On-site; PHP 9,000,000 - 13,000,000; Full time

Job summary

TP Health in the Philippines seeks a Senior Director of Operations to lead end-to-end Trust & Safety delivery for a 2,000-FTE account. You will partner with client leadership, optimize multi-site operations, and drive risk management, analytics, and continuous improvement.

The role demands senior leadership experience in high-volume, risk-sensitive environments and a strong focus on well-being and compliance.

Qualifications

• 15+ years in BPO, shared services, digital operations, or contact centre leadership.
• Experience leading 1,000+ FTEs; 2,000+ FTEs preferred.
• Strong background in Trust & Safety, policy enforcement, or online platform operations.
• Proven client governance with senior stakeholders and business reviews.
• Strong financial acumen: budgeting, capacity planning, productivity, and margins.

Responsibilities

• Own operational strategy, roadmap, and governance for a 2,000-FTE Trust & Safety account.
• Translate client priorities into scalable operating plans and targets.
• Lead multi-site operations ensuring quality, productivity, and risk controls.
• Manage client relations, reviews, and improvement recommendations.
• Drive continuous improvement, transformation, and change management.

Skills

Strategic leadership

Operations management

Trust & Safety

Content moderation

Budget management

Stakeholder management

Executive communication

Education

Bachelor's degree

Lean Six Sigma certification (advantage)

Job description

TP Health in the Philippines seeks a Senior Director of Operations to lead end-to-end Trust & Safety delivery for a 2,000-FTE account. You will partner with client leadership, optimize multi-site operations, and drive risk management, analytics, and continuous improvement.

The role demands senior leadership experience in high-volume, risk-sensitive environments and a strong focus on well-being and compliance.