Global Travel Concierge - GDS Specialist

IGT Technologies Philippines Inc.; Muntinlupa; On-site; PHP 312,000 - 402,000; Full time

Job summary

Atain (formerly IGT Solutions) in Alabang, Muntinlupa seeks dedicated GDS Specialists to deliver high-quality service as the first point of contact for customers. You will handle inquiries, resolve issues, and process travel-related requests using Amadeus, Sabre, or Galileo.

The role requires 1+ year GDS experience, strong communication, and fluency in English. The position is on-site in Alabang, with a fast-paced, team-oriented environment and opportunities to learn new technologies.

Qualifications

• 1+ year hands-on experience using a Global Distribution System (e.g., Amadeus, Sabre, Galileo)
• High School Graduate with at least 1 year of call center experience
• Strong communication and interpersonal skills
• Excellent problem-solving and analytical skills
• Proficient in English (written and verbal)
• Able to work in a fast-paced, team-oriented environment
• Willing to learn and adapt to new technologies and processes
• Willing to work in Alabang, Muntinlupa City

Responsibilities

• Handle customer inquiries and concerns via phone, email, and other communication channels
• Investigate and resolve complaints in a timely and professional manner
• Handling travel-related requests such as reservations, ticketing, rebookings, and cancellations using Global Distribution Systems (GDS)
• Provide accurate and comprehensive information about products and services
• Maintain detailed and organized records of customer interactions
• Collaborate with cross-functional teams to ensure efficient issue resolution
• Support continuous improvement in customer service processes and procedures

Skills

Strong communication

Problem solving

English proficiency

Education

High School Graduate

Tools

Amadeus

Sabre

Galileo

Job description

Atain (formerly IGT Solutions) in Alabang, Muntinlupa seeks dedicated GDS Specialists to deliver high-quality service as the first point of contact for customers. You will handle inquiries, resolve issues, and process travel-related requests using Amadeus, Sabre, or Galileo.

The role requires 1+ year GDS experience, strong communication, and fluency in English. The position is on-site in Alabang, with a fast-paced, team-oriented environment and opportunities to learn new technologies.