Global Training & Performance Lead

Atain; Muntinlupa; Presencial; PHP 700 000 - 1 100 000; Tempo integral

Resumo da oferta

Atain is seeking a seasoned Training Manager to lead and grow the training team supporting assigned processes. You will oversee pre-process, process, and certification training to ensure operational and client metrics are met.

The role requires 4–5 years in training delivery and leadership within BPO, strong analytics, and a proven ability to partner with Directors and client teams to drive improvements through learning initiatives.

Qualificações

• 4–5 years in training delivery/L&D with 2–3 years leading training teams across multiple geographies.
• Experience handling Airline/Travel accounts is an advantage.
• Strong operations acumen with knowledge of KPIs like CSAT/DSAT, QA, and AHT.
• Skill in Training Needs Analysis and determining root causes of performance gaps.
• Proven training performance management including throughput, graduation, attrition and capacity.
• Experience presenting to Directors/VPs and client teams; executive stakeholder management.
• Digital Learning/Transformation capability with evidence of new processes or AI-enabled learning.
• Background in travel, hospitality, airline, customer service, or complex BPO environments.

Responsabilidades

• The purpose of this role is to manage and develop the training team supporting assigned process/es.
• Role may cover Pre-process, Process, and Certification ensuring operational and client metrics are aligned with training.

Conhecimentos

Training delivery

L&D leadership

Stakeholder management

Performance analytics

Digital learning

BPO domain knowledge

Descrição da oferta de emprego

Atain is seeking a seasoned Training Manager to lead and grow the training team supporting assigned processes. You will oversee pre-process, process, and certification training to ensure operational and client metrics are met.

The role requires 4–5 years in training delivery and leadership within BPO, strong analytics, and a proven ability to partner with Directors and client teams to drive improvements through learning initiatives.