Global Training Facilitator: Curriculum Design & Coaching

IntouchCX; Metro Manila; On-site; PHP 391,000 - 614,000; Full time

Job summary

IntouchCX in the Philippines seeks a Training Facilitator to deliver training modules and run classes for our team. You will design and implement engaging curricula for groups up to 25 and tailor sessions to client needs.

You will lead with modern adult-learning principles, assess knowledge, coach new trainers, and collaborate with partners to improve training effectiveness. International travel is required for this role.

Qualifications

• Knowledge of adult learning principles and applying them to curricula.
• 3+ years of contact center training experience.
• Experience in customer service training and coaching.
• Familiarity with call center systems (ACD/IVR) and performance metrics.

Responsibilities

• Provide training to new and existing employees.
• Develop and deliver training plans and curricula for classes up to 25 participants.
• Utilize diverse teaching techniques and assess knowledge progress.
• Assist with QA monitoring, feedback, and coaching of learners.
• Maintain up-to-date reporting on training progress and improvements.
• Stay informed of client products and services and train accordingly.
• Interact with partners to communicate training outcomes and opportunities for development.
• Travel internationally as required.

Skills

Adult learning principles

Coaching & mentoring

Communication skills

Analytical thinking

Multitasking

Presentation skills

Relationship building

Travel readiness

Education

BS/BA in Education or Business Administration

Tools

MS Office

Job description

IntouchCX in the Philippines seeks a Training Facilitator to deliver training modules and run classes for our team. You will design and implement engaging curricula for groups up to 25 and tailor sessions to client needs.

You will lead with modern adult-learning principles, assess knowledge, coach new trainers, and collaborate with partners to improve training effectiveness. International travel is required for this role.