Global Tech Support Specialist: SQL, Troubleshooting, Impact

Mize; Philippines; On-site; PHP 335,000 - 580,000; Part time

Job summary

Mize is a Fintech-travel start-up seeking a Customer Support Specialist to join our global tech-support team. You will work closely with operations on flag product maintenance and assist the R&D team, providing end-to-end support across the product lifecycle.

The role requires 2+ years in software/technical customer support, strong SQL and English skills, and the ability to troubleshoot creatively while meeting tight deadlines. Weekend shifts are required.

Qualifications

• 2+ years of experience in customer support for a software/technical company.
• Experience with SQL.
• Proficiency in English (written and verbal).
• Creative troubleshooting abilities.
• Ability to understand flows and provide creative technical solutions.
• Ability to meet tight deadlines and self-prioritize.
• Multi-tasking, self-learning, highly motivated and a team player.

Responsibilities

• Perform in-depth troubleshooting, including DB analysis, reading system logs, and debugging product code to identify and solve complex support issues.
• Maintain a low rate of non-bug escalations to the development team.
• Write technical notes and troubleshooting procedures to be used by the entire Support.
• Manage assigned cases to meet service level agreements, while continuously providing updates to the business.
• Ongoing support and working closely with the business teams throughout the company.

Skills

Customer support

SQL

English proficiency

Troubleshooting

Time management

Multitasking

Team player

Self-learning

Tools

Zendesk

Job description

Mize is a Fintech-travel start-up seeking a Customer Support Specialist to join our global tech-support team. You will work closely with operations on flag product maintenance and assist the R&D team, providing end-to-end support across the product lifecycle.

The role requires 2+ years in software/technical customer support, strong SQL and English skills, and the ability to troubleshoot creatively while meeting tight deadlines. Weekend shifts are required.