Global Tech-Support Specialist | SQL & Troubleshooting

Mize

Taguig

On-site

PHP 446,000 - 670,000

Full time

8 hours ago

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Job summary

Mize provides AI-driven revenue infrastructure for travel companies, and seeks a Customer Support Specialist to join its global tech-support team. You will work with our operations and R&D teams on product maintenance and daily operations, while assisting the entire organization.

This role involves working in shifts, including weekends, to provide continuous support to our global customers and operations.

Qualifications

2+ years' experience in a software/technical customer support role.
Experience with SQL.
Proficiency in English (written and verbal).
Creative troubleshooting abilities.
Ability to understand flows and provide technical solutions.
Ability to comply with tight deadlines and self-prioritize.
Multi-tasking, self-learning, highly motivated and a team player.

Responsibilities

Perform in-depth troubleshooting, including DB analysis, reading system logs, and debugging product code to identify and solve complex support issues that were escalated by other support levels.
Maintain a low rate of non-bug escalations to the development team.
Write technical notes and troubleshooting procedures to be used by the entire Support.
Manage assigned cases to meet service level agreements, while continuously providing updates to the business.
Ongoing support and working closely with the business teams throughout the company.