Global Site Leader - Technical Support & Operations

Neksjob Philippines; Iloilo City; On-site; PHP 5,316,007 - 7,088,010; Full time

Benefits offered by this job

Competitive salary and benefits package

High-impact leadership opportunity

Collaborative work environment

Job summary

A prominent operations firm in Iloilo City is looking for a dynamic Site Leader to oversee its Philippines operations. This strategic role requires strong expertise in technical support and operations, with a focus on leadership, innovation, and fostering a performance-driven culture. Ideal candidates will have over 20 years of experience, including managing large teams and delivering exceptional service. Attractive salary and benefits are offered.

Qualifications

• 20+ years of experience in Technology, Operations, or Delivery Management.
• Minimum 5 years in a senior leadership or site head role.
• Experience managing teams of 300+ FTEs in a global support center environment.

Responsibilities

• Act as the senior-most executive and represent the site’s operations.
• Build and maintain strong relationships with global stakeholders.
• Oversee daily site operations to ensure service quality and efficiency.

Skills

Leadership and communication

Operational metrics understanding

Cross-cultural management

Innovation and continuous improvement

Job description

A prominent operations firm in Iloilo City is looking for a dynamic Site Leader to oversee its Philippines operations. This strategic role requires strong expertise in technical support and operations, with a focus on leadership, innovation, and fostering a performance-driven culture. Ideal candidates will have over 20 years of experience, including managing large teams and delivering exceptional service. Attractive salary and benefits are offered.